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ellen-kidpik
Known Participant
June 30, 2021
Question

Files locked or in use

  • June 30, 2021
  • 1 reply
  • 647 views

Hi All,

I'm getting this error message in Illustrator more often than not. A colleague send me files, via We Transfer and I still cannot open them I'm getting a message that the files are "locked or in use". This is impossible, because I'm trying to open files that were emailed to me. Attached is a screenshot of this message.

If anyone can help me resolve this, that would be great! I even tried making copies of these files but I still can't open them.

Thanks!

Ellen

This topic has been closed for replies.

1 reply

Monika Gause
Community Expert
Monika GauseCommunity Expert
Community Expert
June 30, 2021

If people send you files, tell them to first ZIP the file then send it. Does it work better then?

 

Also: can you try and check the file privileges in the Info box in the finder?

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ellen-kidpikAuthor
Known Participant
June 30, 2021

Hi Monica, 

Yes the person zipped the files before sending them. However the entire folder says "zero bytes". I don't know if it's because I don't have access? The setting and persmissions says I can read and write. I attached a screenshot to where is says "zero bytes" beneath the file on the right.

 

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ellen-kidpikAuthor
Known Participant
June 30, 2021

Even as a zipped folder, it says the entire folder is 2KB. Does that mean the files have no info whatsoever? our files are usually at least 4MB.

 

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