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Wiktor31976702rp37
Participant
May 2, 2024
Question

Files opening error | Adobe Illustrator

  • May 2, 2024
  • 1 reply
  • 113 views

Hello comunity,

From yesterday I'm getting this error with my attempt to open any file I saved in Adobe Illustrator. I am sorry that this screenshot is in Polish but maybe anyone have experienced this window. After clicking OK, I get an empty, blank workspace. The files got their MB weight so it must be some opening process error. Please help 🙂

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    1 reply

    Srishti Bali
    Community Manager
    Srishti BaliCommunity Manager
    Community Manager
    May 2, 2024

    Hi there, 

     

    Apologies for any inconvenience caused. It seems like the file might be corrupted, although you mentioned experiencing this issue with multiple files. Could you please confirm the version of Illustrator in which these files were created, as well as the version you're currently using? Additionally, please let us know where these files are saved (Network Drive/System HDD/Shared Folder on System/External HDD). We'll do our best to assist you!


    Regards,

    Srishti

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