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Known Participant
November 28, 2023
Question

Files opening in Illustrator are blank

  • November 28, 2023
  • 1 reply
  • 624 views

Hello Community,

When I open a file in illustrator, the program will open to a blank pasteboard (see screenshot). When I try opening a second file it pops an error "Not enough memory to open illustration" (see screenshot). I signed out and signed back in. Still did the same thing. I unistalled and reinstalled illustrator. Still did not work. I even signed out of all my adobe apps and unistalled everything, including Creative Cloud and deleted the adobe files found in Program Files, Program Files x86 & Documents and then reinstalled and it still does not work. If I keep playing with it, opening and closing program and files, I can sometimes get it to work. I am using Illustrator version 28.0 on a Windows 11 pc.

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1 reply

Monika Gause
Community Expert
Community Expert
November 28, 2023

DId you reboot the system?

 

PLease tell us your system and hardware specifications.

Known Participant
November 28, 2023
Yes, I did. After I had signed out of everything and uninstalled everything,
I rebooted my computer.
Monika Gause
Community Expert
Community Expert
November 28, 2023

Where are the files located? On your local disk?