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Participant
November 15, 2023
Answered

First time installing illustrator - toolbar options are not working except for the effects button

I have installed Illustrator for the first time. However, I have issues with the toolbar options (File, Edit, Object, Type, etc). Nothing happens except for "effect" when I click on it; it's the only one that brings down the dropdown menu. 

I have uninstalled and reinstalled a few times

cleared my preferences 

restarted my PC 

I am running Illustrator 28.0 on window 11

Right-clicking and long pressing does not work either 

 

My toolbar menu on Photoshop works fine.

 

 

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SametDenizliCorrect answer
Participant
November 15, 2023

Restarted into safe mode, and the options bar was working. I turned off my startup apps and logged into standard Windows, and the options menu was still working. I slowly turned back on all my startup apps, and the options bar still works!

5 replies

SametDenizliAuthorCorrect answer
Participant
November 15, 2023

Restarted into safe mode, and the options bar was working. I turned off my startup apps and logged into standard Windows, and the options menu was still working. I slowly turned back on all my startup apps, and the options bar still works!

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Participant
November 15, 2023

go to windows >workspace>make sure u has checked essential classics and then >reset essentials

Give it a try

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Participant
November 15, 2023

Unfortunately, I can't click the Windows option since this is a part of the problem. 

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Monika Gause
Community Expert
Community Expert
November 15, 2023

Can you show a screenshot? You do not get a start screen and can't create a new document?

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Participant
November 15, 2023

Everything is fine except the options bar at the top. Only the "effect" option has a drop-down menu. The rest of the options do not work.   

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