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WenHilario
Participant
July 17, 2025
Question

Floating panels auto-close instantly – Illustrator UI bug

  • July 17, 2025
  • 1 reply
  • 111 views

Hi everyone,

I'm experiencing a strange issue with Illustrator (latest version). Whenever I open any floating panel – like Color, Artboards, Transform, etc. – the panel shows up for a split second and then immediately closes by itself. I'm unable to interact with it at all.

I've already tried:

  • Resetting preferences

  • Reinstalling Illustrator

  • Updating GPU drivers

  • Testing with different workspaces

But nothing worked so far.
I'm running Illustrator on Windows 11 Home Version 24H2.

Has anyone encountered this before or found a fix?
Thanks in advance!

1 reply

Anubhav M
Community Manager
Community Manager
July 17, 2025

Hello @WenHilario,

I'm sorry to hear about your experience. Could you try running Illustrator under Safe Mode (Windows) or under a different administrator account (Windows) to check if it helps? 

If the problem persists, kindly try the following steps and share your observations:

- Close all Adobe applications.

- Rename the UXP folder to UXP.old from the following location:

(Windows) Navigate to C:\Program Files\Common Files\Adobe\UXP

 

- Relaunch Illustrator

 

Looking forward to hearing from you.

Anubhav