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Participant
June 16, 2020
Answered

Font installed but Illustrators doesn’t recognize it

  • June 16, 2020
  • 2 replies
  • 59075 views

My font is supposedly installed but when I open illustrator it says it can't find it. I've tried deleting it out of the folder it's currently placed in & reinstalling but nothing works. I'm on a PC. 

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Correct answer Bobby Henderson

What typeface is it? Is it just one font file or a family of multiple font files? Have you tried re-booting the computer? Was the font file installed straight into the Windows Fonts folder or through a 3rd party font manager?

I've had issues with a couple of type families in a couple different graphics applications on my desktop PC. A previous version of Illustrator wouldn't recognize all 36 weights of "Sica," a large type family from dooType, but other applications I use see all of the font files. Sica works properly with the latest version of AI. I ran into a similar problem with "Vito" a 60 font super family by Dots&Stripes Type. CorelDRAW 2020 won't see any of the 5 bold upright widths of Vito and shifts them all to Italic. But the previous versions of CorelDRAW saw all 60 weights correctly. In the case of CorelDRAW 2020 it's likely a bug in that program with how it reads font naming tables. But it's also possible Windows itself could be a source of trouble. The OS still acts as if type families only have regular, italic, bold and bold-italic weights. Apparently font developers have to deploy work-arounds to get super families to work correctly under Windows.

2 replies

Ashutosh_Mishra
Inspiring
September 7, 2020

Hi there,

 

Thanks for reaching out. In addition to good information shared above, I'd request checking out this help article as well to know more about fonts & troubleshooting.

Hope it helps.

 

Regards,

Ashutosh

Bobby HendersonCommunity ExpertCorrect answer
Community Expert
June 16, 2020

What typeface is it? Is it just one font file or a family of multiple font files? Have you tried re-booting the computer? Was the font file installed straight into the Windows Fonts folder or through a 3rd party font manager?

I've had issues with a couple of type families in a couple different graphics applications on my desktop PC. A previous version of Illustrator wouldn't recognize all 36 weights of "Sica," a large type family from dooType, but other applications I use see all of the font files. Sica works properly with the latest version of AI. I ran into a similar problem with "Vito" a 60 font super family by Dots&Stripes Type. CorelDRAW 2020 won't see any of the 5 bold upright widths of Vito and shifts them all to Italic. But the previous versions of CorelDRAW saw all 60 weights correctly. In the case of CorelDRAW 2020 it's likely a bug in that program with how it reads font naming tables. But it's also possible Windows itself could be a source of trouble. The OS still acts as if type families only have regular, italic, bold and bold-italic weights. Apparently font developers have to deploy work-arounds to get super families to work correctly under Windows.