Font is installed, shows in Illustrator, won't let me use it

Do you need to make text changes?

If not, tell your client to save the file with fonts outlined.

Or instead of opening in Illy, just place in Illy.

Hi Holton,

Were these Franklin Gothic fonts purchased commercially? Or did they come included with a graphics application? Do you know which company made the fonts (Linotype, ITC, URW, etc)? I have a couple or so different "flavors" of Franklin Gothic in my collection and have never seen styles fail to show up in the Illustrator font menu.

As others have mentioned, Postscript Type 1 fonts are no longer supported in Adobe applications. That could be a source of the trouble.

Another factor: moving an Illustrator AI or PDF document from one computer to another. If an AI or PDF document is opened on a different PC and doesn't have the exact font files installed that were used in the document font substitution errors can occur.

Are you running any font manager applications and/or other graphics applications at the same time as Illustrator? Example: I've personally seen conflicts between Adobe Illustrator and CorelDRAW when both are running at the same time on the same PC. Some styles in multiple type families will disappear from the font menu in Illustrator. Documents using those missing styles will show errors similar to your screen shots. When I shut down CorelDRAW and re-launch Illustrator any fonts that were missing are restored in the fonts menu.

Can you check and see that the font is not a Type 1 font.

Use Franklin Gothic Medium from Adobe Type.

Access to the fonts in the Adobe Type library are included with our Creative Cloud subscription plan and already licesned for both personal and commerical use.

Does Type > Find/Replace Font help?

Soem fonts are blacklisted due to licensing kerfuffle behind the scenes with legacy fonts. You may need to install the official Adobe version (if available) or switch to another font.

Mylenium