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Fonts changing in files when opened in Illustrator 29.5.1

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I've experienced this twice now, both times in the last month. I design beer labels and I'll often open an older label and use it as the template for a new one. When I open the older file (an .AI file), it will load, and most of the live text will have switched to a different font arbitrarily. Some fonts switch to OTHER typefaces that exist in the same document, others switch to different weights of the same font, and still others switch to defaults like times and myriad. Some of the switched fonts are stored locally, and others are served via Adobe Fonts. The file does this consistently even after I've restarted illustrator and restarted my computer.

I've attached a screenshot of one of the files with its original fonts (from an outlined version for print), as well as a shot with the changed fonts.

Has anyone else experienced this?

System:

2022 Mac Studio M1 Max

MacOS Sonoma 14.6.1

Illustrator v 29.5.1

Anubhav MCorrect answer

Community Manager

Hello everyone,

Our team has attempted to resolve this issue in the latest Illustrator 30.x and 29.x releases. Kindly update to the latest version of Illustrator and try opening your files to see if the problem persists.

Anubhav

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Anubhav M

Community Manager

Hello everyone,

We are sorry for the trouble. We are having debug sessions for this issue with the product team, as we are unable to replicate the issue on our end. Would it be possible for you to have a debug session with us? If yes, please share your Adobe email ID, Phone number with country code, preferred time & day for the meeting, your timezone, and country & state you live in over the DM only.

I will be looking forward to your response.

Anubhav

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R

Randy_111

Known Participant

Your only now admitting you can even replicate problem? How many weeks has this been.

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William.Keffer

Participant

A última atualização fez com que as fontes dos meus projetos fossem alteradas, não preciso nem dizer as centenas de horas que precisaria para corrigir todos eles. Queria saber se há algum movimento para corrigir este absurdo.

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Anubhav M

Community Manager

Hello @William.Keffer,

I'm sorry to hear about your experience. Our team is aware of this problem and is currently investigating it. Could you share a link to a sample AI file you're having trouble with, so we can check it on our end?

In the meantime, please try installing an earlier version of Illustrator (https://adobe.ly/4ly9pf3) and let us know if it helps.

Looking forward to hearing from you.

Anubhav

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William.Keffer

Participant

Eu retornei a versão antes da atualização, "apenas" o último trabalho que estava desenvolvendo desconfigurou todas as fontes. Atualizei novamente e continuou apenas o último trabalho desconfigurado. Perdi 6 horas de trabalho para modificar todas as fontes.

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Timur342771060g07

Participant

Same problem here, I need to spend another day just to fix all the fonts on 14 labels that have a lot of text information 😞
Adobe Illustrator has had lots of bugs lately; maybe it is time to start learning CorelDRAW (Go back to the Stone Age) 🙂

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Anubhav M

Community Manager

Hello @Timur342771060g07,

Our team has requested additional info. Could you kindly share a link to a sample file with this problem after uploading it to a file-sharing service, so that we can check it on our end?

Note: While sharing the link, kindly ensure it is set to Public and the option for Save a Copy/Download is enabled.

Looking forward to hearing from you.

Anubhav

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JodyRadzik37240164

Inspiring

You guys (Adobe personnel) don't appear to understand that this is commercial work on proprietary files that cannot be shared publicly. Real, live businesses and individual consultants are being deeply affected by the complete lack of quality control that Illustrator suffers from now. Trust in the product is evaporating with every new update because they now bring horrific consequences with their use. It's not up to us to lose more time providing examples of how poorly your product works now.

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Anubhav M

Community Manager

Hello everyone,

Our team has requested additional info. Could you kindly share a link to a sample file with this problem after uploading it to a file-sharing service, so that we can check it on our end?

Note: While sharing the link, kindly ensure it is set to Public and the option for Save a Copy/Download is enabled.

Looking forward to hearing from you.

Anubhav

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katc60712215

Participating Frequently

We are a sign company and we are having the same issue with AI files. PDF shows correct font and spacing and AI file is corrupt. This is causing major issues when sending files to print.

The link is here:

https://we.tl/t-jA7WG7TEZd

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Anubhav M

Community Manager

Hello @katc60712215,

Thanks for sharing the file. I have forwarded it to the product team. I will update this thread as I have more info.

Anubhav

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bwatel

Participating Frequently

Exact same thing happening to me. Working on a master file with dozens of labels and all two families of fonts that are properly installed changed once to gibbrish (I had to renter text using the glyphs window!) worked well for a while, did it again and was fixed, then re-happened a few days later and was fixed just by restarting the computer. But what a waste fo time! This moning, same doc, it replaced two families with Myriad. I did a Find/Replace, only to find out that text on other locked layers has randomly dispeared in preview. Come on Adobe, you can do better than that, instead of fiddling with AI please let designers do their work.

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JodyRadzik37240164

Inspiring

I'm hoping to get some advice. I work with very large and complex packaging files with many different fonts. When the bug-infested Illustrator completely ruins them with it's font substitution bug, my life turns into a nightmare. I can't stop working, but I'm terrified this will happen again and I'll lose yet another day trying to fix it. So, I'm hoping to get some official advice from Adobe as to which version of Illustrator (if any) does not have this issue. Please advise.

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JodyRadzik37240164

Inspiring

I just read in another reply that 29.4 is the last stable version, so I'm downgrading to that and crossing my fingers.

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Anubhav M

Community Manager

Hello @1671312 Radzik,

Our team is aware of the problem and is currently investigating it. I will update this thread as I have more info.

Feel free to reach out if you have more questions or need assistance. We'd be happy to help.
Anubhav

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G

Graffikker-67

Participant

This is still happening for me in version 29.7.1

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fluke-d

Participating Frequently

Same for me.

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active_appreciator89724

Participant

Yes, I'm having the same issue. All fonts in my file revert to Wingdings 2 without any warning. And if I try closing the file without saving, the fonts are saved with Wingdings 2 font, so it has saved the file with the unwanted font!

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walterd8318663

Participant

Have same problem here. Worked on a file, opened the same file the next day and some texts have a completely different font 😞 Need to rework the complete document, thx you

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Randy_111

Known Participant

I've went back to 29.4 a week and half ago and don't seem to have the problem. I think this might be the last stable version.

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thebronxdaddy

Participating Frequently

One thing I noticed is even if the font is randomly changed (in this case from Helvetica condensed to extended), the bounding box is showing the original size. (see attached photo)

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Abhishek Rao

Community Manager

Hi @thebronxdaddy,

Thanks for confirming that this is happening in the 29.7 beta. The 29.7 GA (general availability) release is now live and available to install via the Creative Cloud Desktop app.

Could you please update to that version and check if the issue still persists there? Also, just to be sure, kindly check if the affected font is installed both on your system and synced via Adobe Fonts. If it's present in both places, it can sometimes lead to conflicts, so it's best to keep it in just one.

If the problem continues even after testing on 29.7 GA, please share an affected sample file and the specific font you're using, so we can investigate this further on our end.

Looking forward to hearing how it goes!

Abhishek

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fluke-d

Participating Frequently

It is still happening with 29.7 GA - see my post from the 29th. Fonts are Gotham / Gotham Condensed, and in another file Gilroy was affected. Neither are Adobe fonts.

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