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Lavish_coder1549
Known Participant
May 10, 2025 3:14 AM UTC
Answered

Fonts changing in files when opened in Illustrator 29.5.1

I've experienced this twice now, both times in the last month. I design beer labels and I'll often open an older label and use it as the template for a new one. When I open the older file (an .AI file), it will load, and most of the live text will have switched to a different font arbitrarily. Some fonts switch to OTHER typefaces that exist in the same document, others switch to different weights of the same font, and still others switch to defaults like times and myriad.  Some of the switched fonts are stored locally, and others are served via Adobe Fonts. The file does this consistently even after I've restarted illustrator and restarted my computer. 

 

I've attached a screenshot of one of the files with its original fonts (from an outlined version for print), as well as a shot with the changed fonts.

 

Has anyone else experienced this?

 

System:

2022 Mac Studio M1 Max

MacOS Sonoma 14.6.1

Illustrator v 29.5.1

Anubhav M
Anubhav MCorrect answer
Community Manager
Nov 11, 2025 3:25 PM UTC

Hello everyone,

Our team has attempted to resolve this issue in the latest Illustrator 30.x and 29.x releases. Kindly update to the latest version of Illustrator and try opening your files to see if the problem persists.

Anubhav

308 replies

dang8813046
Known Participant
Jul 23, 2025 1:22 PM UTC

I'm working on a packaging project and have maybe a mix of 10-15 fonts that I'm using within the document. I closed the file last night, and when I reopened this morning every font within the document was changed. I'm working from my desktop and I'm the only one using this computer. It appears to be some kind of bug. What's interesting is that all of the fonts are still using the same 10-15 fonts that I've been using, but none of them are in the correct places. It's as if they've all rotated. I've tried running updates, but there aren't any. I've uninstalled an reinstalled the fonts. I've closed and restarted. Nothing. I've got a meeting with this client in 10 minutes. It wouldn't be a huge deal if this were just a couple of designs, but I've got 20-30 layouts that I need to fix now. I've never seen this before.

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Monika Gause
Community Expert
Community Expert
Jul 23, 2025 1:51 PM UTC

Which version are you using?

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dang8813046
Known Participant
Jul 23, 2025 4:25 PM UTC

Version 29.6.1

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Participant
Jul 23, 2025 2:44 AM UTC

I have encountered a bug in Adobe Illustrator after updating to version 29.6.1. Some of the design files I had previously worked on are now experiencing font-related issues. For example, fonts in some files have changed — a file that originally used Font A is now showing Font B when opened. Additionally, in files where bold text was used, the text now change to regular type when opened in this version.

Please kindly address and resolve this issue as soon as possible. Thank you.

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kglad
Community Expert
Community Expert
Jul 23, 2025 3:20 AM UTC

in the future, to find the best place to post your message, use the list here, https://community.adobe.com/

p.s. i don't think the adobe website, and forums in particular, are easy to navigate, so don't spend a lot of time searching that forum list. do your best and we'll move the post (like this one has already been moved) if it helps you get responses.



<"moved from cc desktop bugs">
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Anubhav M
Community Manager
Community Manager
Jul 24, 2025 9:25 PM UTC

Hello @Yuttapichai,

Our product team has tried fixing this issue in the latest Illustrator Beta 29.7.0.88 release. Would you mind installing/updating to the latest Illustrator to check if it helps resolve the problem?

Looking forward to your feedback.
Anubhav

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Participating Frequently
Jul 22, 2025 8:40 PM UTC

I keep getting emails sent to me on this topic about folks trying various versions of Illustrator 29.5.whatever, and 29.6.whatever.

 

No.  Don't do that.  Both of those versions have this random font substitution bug, and it has not been fixed.  You have the potential, using those versions of Illustrator, to lose days worth of client work instantly, costiing you untold re-work hours and dollars.

 

Just revert back to 29.4 and you will have no issue.  Then wait the weeks, months, or years that it takes for this devastating bug to be fixed.

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Participating Frequently
Jul 23, 2025 7:53 AM UTC

Why why why does Adobe still have 26.6.1 availabe for download on CC. They realy don't seem to care. I am wondering if they are even bothering to fix this. Thinking they are hoping it will just go away. Very sad that they are our only option 😞 

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russellw17789794
Participant
Jul 22, 2025 4:36 PM UTC

This has happened to me a few times recently and it's really disconcerting. Right when i go to release mechanical files.

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averyb30768583
Participant
Jul 18, 2025 1:42 PM UTC

You're not alone. The same thing just happened to me. Frustratingly, to a file that contained 50+ individual designs. No new fonts were entered into the document, but the fonts essentially all switched with each other. Makes no sense and is incredibly frustrating. Hope they fix this bug quickly. 

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Participant
Jul 18, 2025 12:37 PM UTC

I've had to reinstall an earlier version of Adobe illustrator 28.5 - and it seems to be doing the trick at the moment, but still not great having to backsave!!!

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Inspiring
Jul 17, 2025 2:01 AM UTC

A frustrating bug that keeps happening for like week now. 29.6.1 version updated ten days ago (Windows 11). I have no idea what's happening, but I just created a new file yesterday and I reopened it today to edit and a popped up appeared saying the illustrator file was made using the old version of Illustrator (it isn't, it's a new file created yesterday on an app updated ten days ago!) and the only option is "review" (does not help, did not flag the changes) and "cancel" opening the file altogether. All the text formatting changed - bold fonts changed to thin, thin changed to heavy italicized, spacing, etc. It made editing 1 day old files a burden to mix and match to what they were before. I do not think it is fixed yet. Finding fixes on community threads feels like wasting my time when there are deadlines to meet.

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Participant
Jul 16, 2025 5:08 PM UTC

I have been having this problem for a few moths too - and today, I even had Illustrator *permanently change the fonts* to the random default fonts it assigned when I opened the file. The fonts were fine when I opened the file an hour earlier. After it changed them, my only recourse was to rebuild the file. I'm using the most recent Illustrator on a Mac with Extensis Connect. (Screenshots below - the super skinny font is the random defaulted one.)

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blairr20152766
Participant
Jul 16, 2025 1:58 AM UTC

This just happened to me (strangely, while designing a wine label)! I am certain that it's not a mistake that I made, because I pasted the labels as smart objects into Photoshop directly from Illustrator, and those are all fine and perfect. 

I can't figure it out but fixing it manually is going to take hours. My Illustrator is up to date as is my OS. 

2021 MacBook Pro

MacOS Sequoia 15.5

Illustrator v 29.6.1

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Participating Frequently
Jul 15, 2025 3:43 AM UTC

I am not sure that a paying customer should be investing our time and money testing software for an international company for free? The affected agencies as far as I know have not been offered any discount on the flawed software that has already cost us time and money. This is still an issue that you do not understand or you would not ask us to do this! Very unprofessional. If our 5 person team operated like this our clients would leave. Just fix it and test it and release the update as you are payed to do. Also update us on the credit for the buggy software.

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