Fonts from Adobe Fonts not synchronizing properly in Illustrator — intermittent issue

Hi everyone,

I'm experiencing an ongoing issue with Adobe Fonts in Illustrator that seems to happen randomly and inconsistently. Here's what's going on:

• Some fonts from Adobe Fonts (e.g., Inter Light) don't synchronize properly, even though the Creative Cloud app says they are downloaded and active.

• When I open a file that uses those fonts, they are sometimes replaced by a fallback font, even though the font was working just fine earlier in the same session.

• This issue is not constant — for example, yesterday I was working in Illustrator for about 2–3 hours without any problems. Then suddenly, when I tried to change text to a font I had already been using, Illustrator gave me a warning that the font doesn't exist and asked if I want to continue editing the layer.

• Creative Cloud shows that the font is active and synced, but it doesn't appear in Illustrator's font list — and the text using that font gets substituted.

This behavior is very disruptive, especially when working on layout-heavy projects where consistent typography is crucial.

I've already tried:

• Restarting Illustrator and Creative Cloud

• Toggling Adobe Fonts on and off in the Creative Cloud settings

• Signing out and back into Creative Cloud

• Checking system performance and network connectivity

I would really appreciate if Adobe could look into this, or if anyone has a workaround that prevents the fonts from randomly “disappearing” mid-session.