Skip to main content
Gina R5E28
Participant
March 31, 2025
Answered

Freeze when I scroll on GPU mode

When I scroll while having Illustrator set to GPU mode, my program freezes for a few seconds, and I can hear my computer's fans spin up faster. The program works fine when I switch to CPU with Ctrl + E. This is on every project.

 

My PC:

NVIDIA GeForce RTX 3070 Ti

Intel i5 13600K

32GB DDR5 Ram

Z790 UD AC Motherboard

Bobby HendersonCorrect answer
Community Expert
April 1, 2025

Is the driver for your computer's graphics board up to date? The latest NVidia Studio Driver (572.83) was released on March 18.

View reply

4 replies

Community Expert
Bobby HendersonCommunity ExpertCorrect answer
Community Expert
April 1, 2025

Is the driver for your computer's graphics board up to date? The latest NVidia Studio Driver (572.83) was released on March 18.

Translate
    Anubhav M
    Community Manager
    Anubhav MCommunity Manager
    Community Manager
    April 1, 2025

    Hello @Gina R5E28,

    I hope the suggestions Bobby shared helped resolve the problem. If not, try performing a clean reinstallation of the GPU(s) drivers (Intel / NVIDIA / AMD) and setting the Graphics Preference to High-Performance for Illustrator (https://adobe.ly/4jdWUEK) and share your observations.

    Looking forward to hearing form you.
    Anubhav

    Translate
    Gina R5E28Author
    Participant
    May 30, 2025

    Yes. I Installed new drivers and it has been fixed. Thanks!

    Translate
    Terms & ConditionsAccessibility statement
    Using the community Terms of use Privacy Cookie preferences Do not sell or share my personal information ad choicesAdChoices