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santhana_kirubhaharan2935
Participating Frequently
November 13, 2025
Question

Frequent Adobe Illustrator Errors Causing Process Failures

  • November 13, 2025
  • 1 reply
  • 120 views


Hello Adobe Team,

I have attached a report detailing the recurring Adobe Illustrator error we’ve been experiencing. This issue has occurred multiple times during our workflow. When it happens in the middle of a long process, our entire operation collapses.

For example, one of our processes took approximately 15+ hours to complete. However, due to an unexpected Illustrator failure, the process was interrupted and we had to restart, resulting in significant time loss.

Could you please help us understand the reason behind these failures and advise how we can prevent them in the future? As mentioned, this is not the first time we’ve faced this issue, and we have already disabled automatic updates.

We are using adobe Version 29.6

1 reply

S
santhana_kirubhaharan2935Author
Participating Frequently
November 13, 2025

Please find the attcahment

Anubhav M
Community Manager
Anubhav MCommunity Manager
Community Manager
November 13, 2025

Hello @santhana_kirubhaharan2935,

I'm sorry to learn about your experience. Could you please verify if this problem arises when using a particular tool/feature or when working with specific files?
Additionally, please consider the recommendations provided in this help article (https://adobe.ly/47EzdCz) to see if they are helpful. Furthermore, kindly submit the crash report using your Adobe email address (https://adobe.ly/3LF0kEP) and share it here for prompt tracking.

 

I look forward to your response.

Anubhav

S
santhana_kirubhaharan2935Author
Participating Frequently
November 13, 2025

Hello,

We have a tool that handles engineering diagrams, such as circuits and harnesses. We use this tool to open AI files and convert/format them into SVG files.

In Adobe CS5, this process typically took 5–7 hours. However, after migrating to Adobe CC, the same process now takes over 15 hours, which is a significant increase in processing time.

Additionally, we are experiencing frequent crashes during this process, which has become a regular issue.

Could you please advise on any steps we can take to resolve these performance and stability issues?

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