Skip to main content
jy_BAS
jy_BAS
Participating Frequently
Nov 13, 2026 6:55 PM UTC
Question

Frequent lockups in Illustrator 2027 v31.0, Windows 11

Just updated Illustrator to 2027 v31.0 in Windows 11, Intel Core i5-14500 2.60 GHz, 32GB RAM. Locking up frequently while my workload grows. Force quit in Task Manager doesn’t seem to help, and until this morning, restarting Windows seemed to get things back on track until now... it doesn’t. Uninstalled and falling back to 30.8.2 at the moment. Anyone else?

    2 replies

    Community Expert
    Bobby HendersonCommunity Expert
    Community Expert
    Nov 13, 2026 8:38 PM UTC

    If your computer has a NVidia-based graphics board or chipset try installing the new Studio Driver update released just yesterday. There’s a chance that could help.

    Translate
    Anubhav M
    Community Manager
    Anubhav MCommunity Manager
    Community Manager
    Nov 13, 2026 8:10 PM UTC

    Hello ​@jy_BAS 

     

    That does seem strange. Would you mind sharing more details, such as whether this happens with a specific tool/feature, so we can better assist you?

     

    Also, try running Illustrator after rebooting your computer in Safe Mode (Windows) and under a different administrator account (Windows), and let us know how it goes.

     

    Looking forward to hearing from you.
    Anubhav

    Translate
    Terms & ConditionsAccessibility statement
    Using the community Terms of use Privacy Cookie preferences Do not sell or share my personal information ad choicesAdChoices