Gen shape AI

Hello @Julia4525412,

I appreciate you bringing this up. I’m unable to reproduce the issue on my end, but I’m checking with the team. In the meantime, could you confirm the following details?

1. The version of Illustrator you’re using.
2. Your operating system version.
3. Whether you’re connected to a home or office network.
4. If any third-party firewall or antivirus software is running—try disabling it temporarily to see if that helps.
5.  Share your Illustrator preferences folder with us. For the location, check this HelpX: [https://helpx.adobe.com/illustrator/kb/troubleshoot-preference-issues.html]
6. Try resetting Illustrator’s preferences and see if the issue persists.

Let me know what you find, and we’ll continue troubleshooting from there!

Anubhav