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BlackHawk37
Participant
October 5, 2024
Question

getting 2 error can't open file and error reference 102, with Illustrator and Creative Cloud

  • October 5, 2024
  • 1 reply
  • 746 views

Creative Cloud does not launch and even if on the rare occasions it launches it cannot see or load the cloud files, which I have on other devices I have to open a tab in my browser and download files manually.

 

2. With the Illustrator, it open and runs fine, it can see all my cloud files but it says I cannot access the files as the login was different, and I have a single login and account of adobe.

 

Please help me fix these issues.

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1 reply

Anubhav M
Community Manager
Anubhav MCommunity Manager
Community Manager
October 7, 2024

Hello @BlackHawk37,

I am sorry to hear about the trouble you're having. Could you please try logging out of Illustrator and then signing back in using the social sign-in options like Google/Facebook/etc. to check if it helps?

Looking forward to hearing from you.

 

Anubhav

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BlackHawk37Author
Participant
October 7, 2024

This is what it says, please see the screenshot

Anshul_Saini
Community Manager
Anshul_SainiCommunity Manager
Community Manager
October 7, 2024

Hi @BlackHawk37,

 

I’m sorry you’re facing these issues. Please try the suggestions provided in the Adobe Community page, which includes steps to resolve errors like 102, and ensure Creative Cloud launches correctly. Here are two relevant links:

 

https://adobe.ly/3Nmsz8N
https://adobe.ly/3Nessw3

Let us know how it goes.

Best,

Anshul Saini

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