Known Participant

Answered

Glitchy green plus sign icon when selecting and moving

Forum|Forum|3 years ago
March 16, 2022
16 replies
9269 views

This has been happening for the last week or so, and it's getting worse. When holding down Shift and moving an object (single object or group doesn't matter) I get a the audio tone error "Boop-boop" and the this little icon pops up next to my cursor, and I can't move it but just a tiny bit, or it snaps back to it's original position. Turning on and off smart guides (command-U) solves it... for about 20 seconds, and then it happens again.
I've de-installed AI, preferences, and re-installed. Same thing. A screenshot doesn't capture the icon. Any one else experiencing this?
MacOS 11.6.4, latest version of Illy.

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Correct answer Anshul_Saini

Hi All,

I am glad to inform you this issue has been fixed in our latest release Illustrator v26.5.

Please feel free to reach out if the issue persists after updating.

Regards,

Anshul Saini

Show previous replies

N

NAOMI16B8

Participant

Yes, same. I'm about to lose it!! I thought it was user error, but I'm at least thankful to hear I'm not the only one. It is almost impossible to work in illustrator.

Anshul_Saini

Community Manager

Hi All,

We are sorry for the trouble. The product team is working hard on this, and the fix will be released with the next update.
The + sign icon while dragging the object in Illustrator only happens with the Apple Magic mouse.

I would request you all to upvote this UserVoice if not done already, and please be patient & stay tuned for the updates.

In the meantime, you may downgrade to Illustrator v26.0.3 until the fixed gets released. (This helped some users.)

Regards,

Anshul Saini

R

reachpeak

Known Participant

Having the same issue. Any idea when the update will come? This is affecting workflow.

C

chuckm1903077Author

Known Participant

Just go back to 26.0. It goes away.

V

VincentOBrien

Participating Frequently

Exactly the same. Thought it was me the way i was holding the mouse.. Nightmare. Sort it out please Adobe

R

Renatas.Jurkša

Participant

The same problem, on Monterey 12.2.1, using the Apple magic mouse, Illustrator v26.1. Haven't reverted to the previous version yet, but I probably need to because this drives me crazy.

C

chuckm1903077Author

Known Participant

You don't need to go down a full version, just go back to the one from a couple weeks ago. I went back to 26.0.3 and the problem went away. I'm also using the Magic Mouse.

Anshul_Saini

Community Manager

Hi @chuckm1903077 @blush.abc,

Sorry for the trouble. Multiple users have reported this issue. We have logged a bug with the product team, and they have started investigating the issue. I would request you to share a few details like:

Please confirm the OS you are using @blush.abc
Please confirm you are running Illustrator v26.1
Please confirm you are using Apple Magic Mouse
Is this issue replicable if you revert to an older version of Illustrator?

Also, I would request you to upvote the following UserVoice if not done already.
(https://illustrator.uservoice.com/forums/601447-illustrator-desktop-bugs/suggestions/44914921-v26-1-...)

Please share this information. It would be really helpful for us.

Regards,

Anshul Saini

C

chuckm1903077Author

Known Participant

I'm using Big Sur 11.6.4, Illustrator 26.1, Magic Mouse. Problem goes away if I drop back to Illustrator 26.0.3.

B

blush.abc

Participant

Yes, 100% for me too recently updating the software.

I completely understand, so you're not alone. I hope it's a glitch that will be removed since I can't move the selection exactly where I would like it to be.