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Christina San35312505v394
Participant
February 7, 2024
Question

GPU compatibility AMD Radeon 680M

  • February 7, 2024
  • 1 reply
  • 895 views

I would like to use the function retype in Illustrator, but I can't as I apparently doesn't have a compatible GPU (under Preferences > Performance > GPU Performance, I see "Compatible GPU not available").

Should my PC specs be compatible with Illustrator or will they be at later point?

 

My PC:

AMD Ryzen 7 PRO 6850U

Graphics: AMD Radeon 680M

This topic has been closed for replies.

1 reply

Anubhav M
Community Manager
Anubhav MCommunity Manager
Community Manager
February 9, 2024

Hello @Christina San35312505v394,

 

Sorry to hear about your experience. Would you mind performing a clean reinstallation of the GPU drivers (Intel / NVIDIA / AMD) and setting the Graphics Preference to High-Performance for Illustrator (https://www.amd.com/en/support/kb/faq/gpu-110) and checking if it helps?

If the problem persists, kindly try to manually reset Illustrator's preferences and share your observations:

 

For Windows

- Close all Adobe applications.

- Go to Location C:\Users\%USERPROFILE%\AppData\Roaming\Adobe

- Rename Adobe Illustrator and Adobe Illustrator 28 Settings folders to Adobe Illustrator.old and Adobe Illustrator - 28 Settings.old

- Relaunch Illustrator from Creative Cloud

 

Disclaimer: Please note that renaming preferences folders will remove all the custom settings, and Illustrator will launch with default settings. You can also save a backup of the folders in case you want to. The location is mentioned above.

 

Looking forward to hearing from you.

 

Thanks,

Anubhav

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