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Paul29522713ieok
Participant
June 24, 2023
Answered

GPU compatible non disponnible

  • June 24, 2023
  • 4 replies
  • 1130 views

Bonjour à toutes et tous, 

 

Afin de régler la lenteur d'affichage notamment lors du travail 3D j'ai voulu verifier mon GPU . Impossible de connecte ma carte graphic à illustrator , j'ai pourtant tout mis à jour, pilote / application . Je suis aller sur mon application de carte tout est bien paramètré, je suis allé aussi sur le système windows , afin de lié précisément quelle carte utiliser sur Illustrator. 

 

mes infos système : 

Processeur AMD Ryzen 5 5600H with Radeon Graphics 3.30 GHz

Carte graphique : AMD  RADEON RX 6500M
Mémoire RAM installée 16,0 Go (15,3 Go utilisable)
Type du système Système d’exploitation 64 bits, processeur x64

Sous Windows 11 

 

Pouvez vous m'aider svp ? 

 

Merci

 

Paul 

 

 

    This topic has been closed for replies.
    Correct answer Anubhav M

    Hello @Paul29522713ieok,

     

    We understand how frustrating it can be to experience performance issues in Illustrator, especially in the middle of work. I hope the suggestions shared by Monika and Bobby helped resolve the problem. If not, kindly try the suggestions shared in this help article (https://helpx.adobe.com/illustrator/kb/optimize-illustrator-performance.html) and perform a clean reinstallation of the GPU drivers (Intel / NVIDIA / AMD), and set the Graphics Preference to High-Performance for Illustrator (https://www.amd.com/en/support/kb/faq/gpu-110) and check if it helps.

     

    Also, try running Illustrator under a different administrator account (Windows / macOS) and sharing your observations.

     

    Looking forward to hearing from you.

     

    Thanks,

    Anubhav

     

    Note: Marking correct for visibility.

    4 replies

    Anubhav M
    Community Manager
    Anubhav MCommunity ManagerCorrect answer
    Community Manager
    June 26, 2023

    Hello @Paul29522713ieok,

     

    We understand how frustrating it can be to experience performance issues in Illustrator, especially in the middle of work. I hope the suggestions shared by Monika and Bobby helped resolve the problem. If not, kindly try the suggestions shared in this help article (https://helpx.adobe.com/illustrator/kb/optimize-illustrator-performance.html) and perform a clean reinstallation of the GPU drivers (Intel / NVIDIA / AMD), and set the Graphics Preference to High-Performance for Illustrator (https://www.amd.com/en/support/kb/faq/gpu-110) and check if it helps.

     

    Also, try running Illustrator under a different administrator account (Windows / macOS) and sharing your observations.

     

    Looking forward to hearing from you.

     

    Thanks,

    Anubhav

     

    Note: Marking correct for visibility.

    B
    Community Expert
    Bobby HendersonCommunity Expert
    Community Expert
    June 25, 2023

    Which version of Adobe Illustrator is installed in your PC? The Radeon RX 6500 M is a fairly new graphics board (released 2022). I would be surprised if the latest versions of Adobe Illustrator didn't utilize that type of graphics board for GPU acceleration. 

    P
    Paul29522713ieokAuthor
    Participant
    June 25, 2023

    hello, 

     

    I have Illustrator 27.6.1 

    B
    Community Expert
    Bobby HendersonCommunity Expert
    Community Expert
    June 25, 2023

    Are there any available updates for your computer's graphics card? I would make sure the drivers are up to date. If they are up to date the next trouble shooting step would be to reset Illustrator's Preferences file. If that doesn't work I would then try completely removing and re-installing Adobe Illustrator using the Adobe CC Cleaner tool.

    Monika Gause
    Community Expert
    Monika GauseCommunity Expert
    Community Expert
    June 24, 2023

    16 GB of RAM is not a lot.

    How much RAM is on your graphics card?

    Illustrator likes Studio drivers more than Gaming drivers for your card

    Please do also check: https://helpx.adobe.com/illustrator/system-requirements.html 

    P
    Paul29522713ieokAuthor
    Participant
    June 25, 2023

    hello yes i have 16GB but even if its not a lot; my card should be not mention as "no detected" . im lost ... 

    Monika Gause
    Community Expert
    Monika GauseCommunity Expert
    Community Expert
    June 25, 2023

    DO you have a Studio or a gaming driver installed? Illustrator prefers studio drivers

    P
    Paul29522713ieokAuthor
    Participant
    June 24, 2023

    jai aussi la : AMD RADEON  TM GRA¨PHICS -

     

    Merci ^^ 

     

    Paul 

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