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Donh27866743ch1e
Participant
January 9, 2023
Answered

GPU features disabled when I drag and drop objects in artwork.

  • January 9, 2023
  • 2 replies
  • 343 views

I am using the latest version of Adobe Illustrator CC 2023. When I drag and drop objects this automatically disable the GPU view and change to CPU view, obviously the CPU view haven't a good performance and the process of design is not easy.

My laptop is not modern but it has two video adapters, an Nvidia GTX 1050 4GB and the other chipset is an Intel 630.

This topic has been closed for replies.
Correct answer Donh27866743ch1e

Thanks @Kevin Stohlmeyer and @Anubhav M the problem was resolved with drivers update.

2 replies

Anubhav M
Community Manager
Anubhav MCommunity Manager
Community Manager
January 10, 2023

Hello @Donh27866743ch1e,

 

Sorry to hear about this experience. I hope the suggestions shared by Kevin helped resolve the problem. If not, kindly check if Illustrator only behaves this way with other files? If not, kindly share some sample files that you are having trouble with here or via DM so we can investigate this further.

 

Looking forward to your response.

 

Thanks,

Anubhav

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Donh27866743ch1eAuthorCorrect answer
Participant
January 11, 2023

Thanks @Kevin Stohlmeyer and @Anubhav M the problem was resolved with drivers update.

Kevin Stohlmeyer
Community Expert
Kevin StohlmeyerCommunity Expert
Community Expert
January 9, 2023

It could be the two cards conflicting. Try following the steps outlined here:

https://helpx.adobe.com/photoshop/kb/troubleshoot-gpu-graphics-card.html#multiple-gpus

 

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Donh27866743ch1eAuthor
Participant
January 9, 2023

Maybe. Even though I was working normally with previus versions. The 2022 was very smooth. I'm gona try to resolve with your recomendations or just return to the older version.

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