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AJK5C6C
Participant
Jul 28, 2024 12:54 PM UTC
Question

Gpu not compatible in illustrator but it is in photoshop

I have installed new drivers for my gpu (nvidia quadro p2000), uninstalled and installed illustrator as well but nothing happens. In photoshop however does everything work fine 

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2 replies

Anshul_Saini
Community Manager
Anshul_SainiCommunity Manager
Community Manager
Jul 29, 2024 4:40 PM UTC

Hi @AJK5C6C,

 

I'm sorry to hear you're having trouble with Illustrator. Could you please confirm your OS and Illustrator version? Also, could you share your system details, including CPU, GPU, and RAM?

 

Additionally, it would be helpful if you could provide the Ai Sniffer file located at the following path:

C:\Users\<username>\AppData\Roaming\Adobe\Adobe Illustrator <version> Settings\<locale>\x64

 

 

This information will help us better understand the issue and assist you further.

 

Thank you!

Best,

Anshul Saini

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Monika Gause
Community Expert
Monika GauseCommunity Expert
Community Expert
Jul 28, 2024 1:03 PM UTC

Does the graphic card meet the requirements?

https://helpx.adobe.com/illustrator/system-requirements.html#ai-on-the-desktop

 

It doesn't matter a lot what works in Photoshop.

Is that a Studio driver that you installed?

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