GPU Performance - Block ctrl + Y option

With no document window open check in the Menu Commands section in Keyboard Shortcuts (Edit>Keyboard Shortcuts) under the View Options that the shortcut for accessing GPU and CPU Preview (the shortcut toggles between the two modes) is set for Command (Mac)/Control (PC)-E rather than Command (Mac)/Control (PC)-Y. If it is set incorrectly then change it and click on OK. Then immediately quit the program. When you relaunch the fix should be in place.

Hi Shawn+Gameiro+Costa,

We would like to follow up on your issue. Were you able to resolve the issue? Let us know the solution that worked for you.

Please feel free to update the discussion if you need further assistance. We would be happy to help.

Thanks,

Harshika

Not happening on my system. What is your GPU?

Hi @Shawn Gameiro Costa,

Thanks for reaching out, and I'm sorry you're experiencing this issue.

Could you please confirm your Illustrator version (Help > About Illustrator), your operating system and version, and your GPU model? Also, does View > Outline work from the View menu, or is only Ctrl + Y affected? Does the issue occur in a brand-new blank document as well? If you're on Windows, could you also try pressing Ctrl + E followed by Ctrl + Y and let us know if that works as a temporary workaround?

Additionally, if you haven't already, please reset your Illustrator preferences using the steps in this article: https://adobe.ly/45vVQqL. If your system has both integrated and dedicated graphics, please also verify that Illustrator is using the dedicated GPU. Ref: Troubleshoot GPU performance in Illustrator | Illustrator

Please let us know the results, and we'll be happy to investigate further.

Abhishek

So are you referring to the Outline view not being available at all, because the shortcut doesn’t work or to the Outline View being too slow?