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길동29254538gjq8
Participant
Apr 4, 2024 2:44 AM UTC
Question

GPU Performance is never enable

Graphic info:

intel uhd graphics 770

nvidia geforce rtx 4070 ti super

 

GPU Performance is never enable in illustrator

 

i tried:

(1) changing folder name "Adobe Illustrator 28 Settings_old" located %appdata%\adobe

(2) installing newest nvidia and intel graphic driver

(3) select "nvida geforce rtx 4070 ti super" in nvidea setting opengl renderring gpu

 

but it never works

 

please help....................

 

 

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    6 replies

    LUIS FELIPE36787697ip58
    Participant
    Apr 17, 2024 3:41 AM UTC

    I have the exact same problem, at the time I wasn´t able to solve it, please help 😞

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    Anubhav M
    Community Manager
    Anubhav MCommunity Manager
    Community Manager
    Apr 19, 2024 10:15 PM UTC

    Hello @LUIS FELIPE36787697ip58,

    We understand that encountering technical issues can be frustrating. Would you mind performing a clean reinstallation of the GPU drivers (Intel / NVIDIA / AMD) and setting the Graphics Preference to High-Performance for Illustrator (https://adobe.ly/445yF5g) and checking if it helps?

    Also, check if your GPU meets the system requirements (https://adobe.ly/3JpkfU7).


    Looking forward to hearing from you.

     

    Thanks,

    Anubhav

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    Monika Gause
    Community Expert
    Monika GauseCommunity Expert
    Community Expert
    Apr 4, 2024 9:28 AM UTC

    Is the card compatible with the requirements? https://helpx.adobe.com/illustrator/system-requirements.html#ai-on-the-desktop

     

    Is it the latest driver?

    Is it a Studio driver?

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    Anubhav M
    Community Manager
    Anubhav MCommunity Manager
    Community Manager
    Apr 12, 2024 8:55 PM UTC

    Hello @길동29254538gjq8,

    We understand that encountering technical issues can be frustrating. Would you mind checking if Illustrator behaves this way with all files? If yes, kindly try performing a clean reinstallation of the GPU drivers (Intel / NVIDIA / AMD) and set the Graphics Preference to High-Performance for Illustrator (https://adobe.ly/4ayegZ1) to check if it helps.

    Also, try running Illustrator under a different administrator account (Windows / macOS) and share your observations.

    Looking forward to hearing from you.

     

    Thanks,

    Anubhav

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