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thebobwolf
thebobwolf
Inspiring
July 27, 2021
Answered

GPU Performance turn off when entered into Isolation mode and moving Artboard

  • July 27, 2021
  • 2 replies
  • 3151 views

Has anyone else encountered this before?

 

  1. When I double click into isolation mode theres a flash (just within the ai window) and then my GPU is disabled.
  2. Pressing escape to come out of isolation mode works but then I'm left with no animated zoom, and am unable to turn GPU mode back on. (menu greyed out)
  3. Once I've saved, closed and reopened the document GPU is once again working. I don't have to restart ai, just a doc.

 

Most frustrating as isolation mode is now a big part of my work flow. Argh! For now I have had to disable it but would very much like to use it again.

 

Is this just my machine or an illustrator bug?

Mac Pro (Late 2013 The dustybin!)

3.5 GHz 6-Core Intel Xeon E5

64 GB 1866 MHz DDR3

AMD FirePro D700 6 GB

Big Sur Version 11.4

 

Thanks for any help 🙂


{Renamed by MOD}

Correct answer woodoopete

Hello @woodoopete,

Thanks for sharing the details. To further isolate the problem, would you mind trying to use Illustrator using only Adobe RGB/sRGB and checking if the issue reoccurs? Also, try running Illustrator under a different administrator account (macOS) and share your observations.

Looking forward to hearing from you.

 

Anubhav


Hi Anubhav,

the Adobe RGB (Adobe RGB (1998)) profile also works without problems so far.
I'll keep you up to date, if any problems come up with this colour setting.

Thanks!

Peter

2 replies

Anshul_Saini
Community Manager
Anshul_SainiCommunity Manager
Community Manager
July 28, 2021

Hi there,

 

Sorry about the trouble. Could you please share a few more details like:

  • Which Illustrator version is this?
  • Which color settings are you using?

 

Also, could you please create a document with default color settings and see if this issue is still happening there.

Thanks & Regards,
Anshul Saini

    thebobwolf
    thebobwolfAuthor
    Inspiring
    July 29, 2021

    Hi Anshul,

     

    Thanks for your reply, very much appreciated.

     

    I'm using the latest available version of illustrator, although this has been happening for quite a while now, at least the last 3 versions. I've attached a few screen grabs, one of my colour settings, which is I think the default? 

     

    Thanks for your help,

     

    Cheers, Bob

    thebobwolf
    thebobwolfAuthor
    Inspiring
    July 29, 2021

    Also I forgot to mention it's also now happening when I turn on Rulers..!

    I'm begining to wonder if my GPU is on the way out...

    thebobwolf
    thebobwolfAuthor
    Inspiring
    July 28, 2021

    *EDIT - This also happens when moving artboards around. GPU is disabled, then have to restart document to get animated zoom back.

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