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help31335616eay5
Participant
October 20, 2023
Question

GPU Requirements for new AI Mockup (Beta) tool?

  • October 20, 2023
  • 1 reply
  • 1360 views

Hello all,

 

When using the Illustrator Mockup beta tool, I am receiving a message "unable to initiate the feature due to absence of GPU in this machine". AI works fine without a GPU in this machine, but I would like to purchase a GPU to use this feature.

 

Does this tool follow Adobe's requirements, or does it need more power than just:

GPU - Have a minimum of 1gb VRAM (4 recommended) + supports OpenGL 4.0

 

 

Thanks,

This topic has been closed for replies.

1 reply

Anubhav M
Community Manager
Anubhav MCommunity Manager
Community Manager
October 20, 2023

Hello @help31335616eay5,

Sorry to hear about this experience. Illustrator should work fine if the minimum system requirements are met. If you're using a Windows computer, would you mind performing a clean reinstallation of the GPU drivers (Intel / NVIDIA / AMD) and setting the Graphics Preference to High-Performance for Illustrator (https://adobe.ly/3Q3H0j5) and checking if it helps?

If you're using a Mac, try updating the OS (https://adobe.ly/46CzYJq) and share your observations.

If the problem persists, kindly share more details, like the exact version of the OS/Illustrator and the system config (CPU/GPU/Memory), details about when you encounter this problem, and a screenshot of the error message so we can investigate this further.

 

Looking forward to hearing from you.

 

Thanks,

Anubhav

E
element10
Participant
December 11, 2023

Hello!

 

I am also experiencing the same issue, I use a laptop with an intergrated gpu. ryzen 7, 5000 series. I usually do high-performance tasks on the laptop works pretty well. 

Is there anyway I can solve this? or I need a dedicated gpu for this feature?

thanks!

    Monika Gause
    Community Expert
    Monika GauseCommunity Expert
    Community Expert
    December 11, 2023

    How much memory is on the GPU and the laptop?

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