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duc5EA5
Participant
July 28, 2021
Question

Graphics card problem with Illustrator

  • July 28, 2021
  • 2 replies
  • 1074 views

Hello, I am using a laptop with Ryzen 7 5800H chip and integrated graphics card AMD Radeon TM Graphic (If I am not mistaken it's vega 😎

I have updated the current driver to the latest (21.7.2)
I checked that the integrated graphics card supports OpenGL 4.6. OpenGL® Version: 29.20.11000.14742

I don't understand why my AI can't enable Review with GPU. Everything works fine except the zoom is very annoying.

Photoshop and Premiere work very well. 
I don't know why and need some help.
Thanks

    This topic has been closed for replies.

    2 replies

    MRemen
    MRemen
    Participant
    December 13, 2023

    Have you gotten any answers or do you know how to solve it? I have the same problem. I need to work with illustrator pleasee!

     

    Anshul_Saini
    Community Manager
    Anshul_SainiCommunity Manager
    Community Manager
    December 21, 2023

    Hi MRemen,

     

    If you are experiencing similar issues with Illustrator not being able to enable GPU Performance, it's essential to check a few things:

    • Verify if your GPU has at least 1GB of VRAM. You can find this information in Illustrator Preferences > Performance.
    • Ensure that you have the latest GPU drivers installed. Sometimes, even though your GPU supports OpenGL 4.6, outdated drivers can cause compatibility issues.
    • In Illustrator, go to Edit > Preferences > Performance (Windows) or Illustrator > Preferences > Performance (Mac). Check if the "GPU Performance" option is available. If it's grayed out, your GPU might not meet the minimum requirements.
    • Confirm that your system meets the minimum requirements for GPU acceleration in Illustrator.

     

    If you've checked all these aspects and still face issues, please share a screenshot of your GPU specs and Illustrator performance screenshot as shown above.

     

    I hope this helps, and if you have any further questions, feel free to ask!

     

    Best regards,

    Anshul

    ceyhun_akgun
    ceyhun_akgun
    Legend
    July 28, 2021

    I want to share a link. Have you reviewed this page?

    https://helpx.adobe.com/illustrator/kb/gpu-performance-preview-improvements.html

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