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Participant
January 3, 2019
Answered

Grey box when moving Anchor Point

  • January 3, 2019
  • 2 replies
  • 2155 views

When moving Anchor Points I get this annoying grey box appear making it harder to move it when I want it sometimes. It covers the image as pictured. Anyone have any ideas please? I've put up with it for a very long time, but not using it every day has made that easier.

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Correct answer Jacob Bugge

asdaftasabrush,

You may try toggling between GPU and CPU with Ctrl/Cmd+E to see the difference.

You may try disabling the GPU Performance by clicking the Rocket Icon in the App bar, or on the top of the menu bar, and deselecting the GPU Performance check box; you may also uncheck GPU Performance in your Preferences.

There are some issues with GPU, and Adobe are working on them. They should be solved with the 19.0.1 patch, but some are not.

Link to the release notes of 19.0.1:

https://helpx.adobe.com/illustrator/kb/illustrator-cc-2015-crash-bug-fixes-19-0-1.html

You may also have a look here,

https://helpx.adobe.com/illustrator/kb/gpu-performance-preview-improvements.html

to see what it is all about and more about how to enable/disable, as well as what is needed to get it to work if possible, including requirements and driver updating,

2 replies

Jacob Bugge
Community Expert
Jacob BuggeCommunity ExpertCorrect answer
Community Expert
January 3, 2019

asdaftasabrush,

You may try toggling between GPU and CPU with Ctrl/Cmd+E to see the difference.

You may try disabling the GPU Performance by clicking the Rocket Icon in the App bar, or on the top of the menu bar, and deselecting the GPU Performance check box; you may also uncheck GPU Performance in your Preferences.

There are some issues with GPU, and Adobe are working on them. They should be solved with the 19.0.1 patch, but some are not.

Link to the release notes of 19.0.1:

https://helpx.adobe.com/illustrator/kb/illustrator-cc-2015-crash-bug-fixes-19-0-1.html

You may also have a look here,

https://helpx.adobe.com/illustrator/kb/gpu-performance-preview-improvements.html

to see what it is all about and more about how to enable/disable, as well as what is needed to get it to work if possible, including requirements and driver updating,

Monika Gause
Community Expert
Community Expert
January 3, 2019

Try View > Preview on CPU