Guides are not showing when i pull them from the ruler

Forum|Forum|9 years ago
September 3, 2016
16 replies
98985 views

Ok so i'm pretty new to the program, the guides have been working but have suddenly stopped.

I can see the dotted lines when i pull from the ruler but when i release they don't show and disappear.

The layer is unlocked, i have smart guides ticked, i've checked and i'm not hiding guides, my colour is set to cyan.

So what am i doing wrong.

thanks in advance

Correct answer Joslin_R

I tried ALLL of the things and nothing worked. I decided to restart my computer and now everything is back as it should be.

Show previous replies

jane-e

Community Expert

Hi abip1983

Oh, wait, you said "lines", plural—not "line" singular, and you also said you are new to the program. Are you seeing two lines with a cross-hair or one line with an arrow?

Any chance you are dragging from the corner? If so, that is moving the zero point on the rulers. Double-click the corner to put the zero point back.

To drag a ruler, put your mouse further out on the ruler (not in the corner) and drag.

Or double-click in the ruler

Or Shift + double-click in the ruler to snap to the nearest tick mark

Is that what is happening?

In this first video, start halfway through and skip starting a new document and enabling rulers:

https://www.youtube.com/watch?v=BryRIxbKRlg

This is comprehensive:

https://helpx.adobe.com/illustrator/using/rulers-grids-guides-crop-marks.html

A

abip1983Author

Participant

Tried opening new document and no I don't have the guides hidden, think I'm going to un install and then request install after that I give in and will have to call adobe