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Oct 29, 2026 3:43 PM UTC
Question

Hallazgo, problema de visualización de mesas de trabajo en vista "modo presentación" al compartir pantalla

Hola a todos! desde Colombia. 🇨🇴 

Tengo un problema con illustrator al visualizar un archivo cuando hago lo siguiente: 

1.En un grupo de trabajo debo compartir pantalla via bluethoot/remoto en windows+k, a un smart
Para ello debo arrastrar UN solo archivo o varios a esa pantalla, pues al compartir doy “ampliar” para solo ver ese archivo y editar en vivo.
2.a ese archivo para verlo mejor lo configuro en vista “modo presentacion” 
3.cuando termino de presentar y trato de “unir” la pestaña del archivo a la interfaz de illustrator, y doy shit f o desactivo el modo presentación, AHÍ sale el error, las mesas desaparecen, y todo el espacio alrededor del arboard se queda negro pero deja ver ya todas las mesas,
 

En pocas palabras, queda en negro alrededor de las mesas de trabajo, como si saliera del modo presentación, pero a la vez me deja ver todas las mesas como si estuviera en vista normal. se queda lento y algunas otros atajos del teclado no sirven.

Incluso a veces no me deja salir del modo presentacion ni con “esc” ni el metodo abreviado de teclado. Tengo que cerrar la pestaña o a veces esperar de 3 minutos a mas hasta que el programa responde y se normaliza la vista.

Adjunto algo mas ilustrativo del error. gracias! 🤗

    2 replies

    justlearn
    Community Expert
    Community Expert
    Nov 6, 2026 7:37 AM UTC

    ​@Daniel228_CO I know this isn’t within Illustrator, but when I need to share a presentation, I just use either Zoom or Teams to share my screen and my colleagues would have the ‘shared link’ to make comments in real time. This may be something to get out a ‘jam’ until the issue is resolved through ​@Eugene Tyson suggestions

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    m
    Community Expert
    Nov 4, 2026 7:27 AM UTC

    Hi,

    Interesting issue. From your description, I suspect this may be related to Illustrator's GPU rendering when switching between Presentation Mode and an extended wireless display.

    A few things I'd suggest testing:

    1. Try the same process without connecting to the external display. Does Illustrator behave normally when entering and exiting Presentation Mode?

    2. When using the external display, try exiting Presentation Mode using Esc before moving the document window back into Illustrator's main interface. Does that make any difference?

    3. Try switching to View > Preview on CPU (Ctrl+E) before repeating the process. Alternatively, temporarily disable GPU Performance under Edit > Preferences > Performance.

    If the problem disappears when GPU Performance is disabled, that would suggest a graphics rendering or driver issue rather than a problem with the artwork itself.

    It's also worth checking whether both displays are using different resolutions or Windows scaling percentages, as this might be contributing to the problem.

    A couple of questions:

    • Which version of Illustrator are you using?

    • Are you running Windows 10 or 11, and which graphics card do you have?

    • Does this happen with every Illustrator document, including a completely new blank document?

    If you can reproduce it consistently, particularly with a new document, it may be worth reporting to Adobe as a bug.

    Let us know what happens with CPU Preview, as that would be a useful starting point.

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