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valc24575327
Participant
April 7, 2017
Question

Help ASAP! Just updating AI CC

  • April 7, 2017
  • 2 replies
  • 597 views

I just updated my illustrator CC and now whenever I open a document to work on, my cursor blinks over and over, almost like something is trying to load. I'm not able to select anything and whenever I try to click on a menu like "file" or "edit", the drop down just keeps disappearing. UGH! Has anyone else had this issue and been able to resolve it? I have projects due by the end of the weekend... 😕😕

Oh, I'm running on microsoft (surface pro 4) if that helps.

Thank you!!!!

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2 replies

Om Nath Jha
Legend
June 2, 2017

Hi val,

Were you able to reinstall Illustrator? Please feel free to report if you still need assistance regarding your issue.

Regards,

Om

chanaart
Community Expert
Community Expert
April 7, 2017

How much memory do you have? If there is a problem try to uninstall and and install a fresh one. could be memory. Or just a bad install

valc24575327
Participant
April 7, 2017

I thought about trying that. I have plenty of memory, so I'm assuming it's a bad install. Have you updated AI to the latest version yet?