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Hello Chad Huston
Participant
January 2, 2021
Answered

HELP! CC 2021 Error Message: Can't finish previewing. Could not complete the requested operation.

  • January 2, 2021
  • 1 reply
  • 2642 views

Hello -

 

I have a mild anxiety that hasn't quite yet morphed into a full-bore gorilla panic upon recieving the aforementioned message when switching between "View Using CPU" and GPU / Preview.

 

The .AI file was saved to Adobe Cloud, of course, and none of the art is rendering, it's all lines:


 

However the thumbnail upon opening shows the artwork:

 

 

But when trying to view, it's only offering this. I'm guessing somehow the Cloud file may be corrupted? And of course I didn't it to disk - lesson learned.

 

ANY ADVICE OR ADOBE CLOUD SUPPORT ON HOW TO RECOVER WOULD BE LOVELY!
I'm past due on delivering this to the client, like every American working two jobs right now.

 

Cheers and Happy New Year!

Chad

    This topic has been closed for replies.
    Correct answer Hello Chad Huston
    It's a brand new Macbook, but it indeed appears there were too many effects
    going on and overloaded the GPU. I deleted a few elements, flattened
    everything and moved over to a new doc.

    Thank you for your comment, I really appreciate it. The 2:00am panic nearly
    overtook my basic sensibilities.

    -Chad

    1 reply

    Monika Gause
    Community Expert
    Monika GauseCommunity Expert
    Community Expert
    January 2, 2021

    How large is that file?

    How many effects, transparency etc?

    How large is your computer's RAM? When was the last restart?

     

    As long as the file is still open I would save it to the harddisk as a normal AI file (there have been a couple of issues with AIC files for a couple of people lately.

    Then reboot the computer and try the AIC file again. Probably it's just your RAM used up.

    H
    Hello Chad HustonAuthorCorrect answer
    Participant
    January 2, 2021
    It's a brand new Macbook, but it indeed appears there were too many effects
    going on and overloaded the GPU. I deleted a few elements, flattened
    everything and moved over to a new doc.

    Thank you for your comment, I really appreciate it. The 2:00am panic nearly
    overtook my basic sensibilities.

    -Chad
    Monika Gause
    Community Expert
    Monika GauseCommunity Expert
    Community Expert
    January 2, 2021

    Glad you could solve it.

    2 am is not a good time to experience any trouble, I know.

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