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Anubhav M
Anubhav MCorrect answer
Community Manager
Sep 4, 2024 7:05 PM UTC

Est ce que c'est bon ?

 


Hello @Alexandra35386541agqq,

Thanks for sharing the file. I downloaded and checked it and found that the graphic is a PNG. Would you mind relinking the graphic if you have the original vector file to see if it helps?


Looking forward to hearing from you.

 

Thanks,

Anubhav

14 replies

Ton Frederiks
Community Expert
Community Expert
Sep 3, 2024 4:33 PM UTC

Do you see images in your Links panel?

Did you apply Raster Effects?; check the Appearance panel.

What is the Document Raster Effects resolution setting?

 

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Monika Gause
Community Expert
Community Expert
Sep 3, 2024 4:25 PM UTC

This looks like you exported the design as a JPEG or PNG and placed that into another file.

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Participating Frequently
Sep 3, 2024 5:03 PM UTC

J'ai copié collé le design dans un nouveau fichier

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Anubhav M
Community Manager
Community Manager
Sep 3, 2024 4:23 PM UTC

Hello @Alexandra35386541agqq,

Thanks for reaching out. Would you mind sharing more details, like the exact version of the OS/Illustrator and a public link to a sample file after uploading it to Dropbox/Google Drive/etc., so we can investigate this further?


Looking forward to hearing from you.

 

Thanks,

Anubhav

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Participating Frequently
Sep 3, 2024 5:02 PM UTC

C'est Illustrator version V28.7 sur ordinateur windows 11 . J'ai déja mis un lien google drive mais en voici un autre https://drive.google.com/file/d/1Z_WNxI-byyRB905U9t05JgnkmLFBv1K7/view?usp=sharing

 

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Srishti_Bali
Legend
Sep 3, 2024 5:32 PM UTC

Hi @Alexandra35386541agqq

 

Apologies for the inconvenience. The link you shared above leads to a recording of the issue. We would need the actual Illustrator file to investigate further and understand what's happening.

Please upload the file to a drive and share the download link. If the file contains confidential information, feel free to send the link via DM.

 

Thank you,

Srishti

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