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Participating Frequently
September 23, 2025
Question

Help, I can't get Illustrator back on my computer!

  • September 23, 2025
  • 1 reply
  • 171 views

I'll make this as brief as I can, but I deleted Illustrator (with the intention to re-install it) because after messing with some files on my work mac the app started acting funky (all my tool windows were gone, wasn't registering when I clicked on my saved workspace, and the option to reset it/create a new one was greyed out). I'm not sure if the files I messed with were related, I just know that much. Well when I went to go download it again, I saw what I already knew which is that my macOS is too outdated for the 2025 version of the app. So I looked up how to download an older version, because I at least know that the 2023 version is compatible. Sources online tell me that I can click on the three dots to view older versions, but that's not an option (screenshot provided). I need help, I really need Illustrator on this computer and I can't do anything about the outdated macOS (not enough storage to update, which is why I was messing with files to begin with).

 

1 reply

Community Expert
September 23, 2025

What are your computer system's details (operating system, type of CPU, amount of RAM, type of graphics card/chipset)? What was the version of Illustrator that you uninstalled from your computer?

Participating Frequently
September 26, 2025

I'm currently working with macOS Sequoia, 3.6 GHz Quad-Core Intel Core i3 Processor, and Intel UHD Graphics 630 1536 MB Graphics. I had 2023 Illustrator before I uninstalled it.

Community Expert
September 26, 2025

How much RAM is in the computer system? 8GB is the minimum required, 16GB (or more) is recommended.