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Hello, I am having some issues with my illustrator. When I create a new file the information (size...) doesn't appear like usually. This has been like this for 2 weeks now, and I already updated it.

I hope someone can help me.

Thank you

chanaart

Community Expert

I will try a few things:

1 try to select print of video and see if I see something

in the preferences file use the legacy file new dialog box and after that try again

trush the prefererennces

Please contact Customer Care: http://helpx.adobe.com/contact.html They can login to your system.nces (I am sure you did it)

Send info if it is working and if not I can send it to the Illustrator team

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Abhishek Rao

Community Manager

Hello @erica_2005,

Would you mind sharing the exact Illustrator version (29.2.1 or the latest 29.3) and your macOS details?

Adding to what our expert has suggested, try renaming the UXP folder first. Try these steps:

1. Close Adobe Illustrator.

2. Open Finder and go to /Library/Application Support/Adobe/UXP.

3. Rename the UXP folder to UXP.old.

4. Restart Illustrator.

If the issue persists, reset Illustrator preferences (make sure to back them up). Reference: Troubleshoot preferences file issues

Let me know how it goes!

^

Abhishek

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Tina_Irvine

Community Expert

Hi @erica_2005,

Does anything show up when you click on "Print" or "Web," for example?

You could try to uninstall and reinstall Illustrator.

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