Help - When I open Illustrator, the whole screen is black and pixilated. All AI files look like this. How can I send a screenshot to show y'all? Thanks!

 Hello ​@sheila_3632 

I’m sorry to hear about your experience. Would you mind performing a clean reinstallation of the GPU(s) drivers (Intel / NVIDIA / AMD) and setting the Graphics Preference to High-Performance for Illustrator (https://www.amd.com/en/resources/support-articles/faqs/GPU-110.html) and checking if it helps?

Looking forward to hearing from you.
Anubhav

I’ll give it a try. I wonder if I need to uninstall and install an older version. Other designers on my floor can open their files no problem, and they didn’t update. So, I’ve for a few tricks to try.