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Participant
March 21, 2019
Question

Help with Illustrator CC 2019 and Suitcase Fusion

  • March 21, 2019
  • 3 replies
  • 888 views

I'm having an issue with Illustrator 23.0.2 using Suitcase Fusion 20.03, both should be the latest versions.

I'm getting the following error:

It's pretty persistent. Comes up when I interact with on object, and usually comes up twice (in a row). A few times it keeps looping and I have to force quit Illustrator. However, Suitcase is working fine. Auto-activation works, nothing weird, just the message.

I'm not sure whether this is an Illustrator problem or a Suitcase one. I've already opened a ticket with Extensis, but wanted to see if anyone else is having this issue.

I'm running Mac osx Mojave, latest version on a late 2016 MacBook Pro Touchbar.

This topic has been closed for replies.

3 replies

Jeff_Extensis
Jeff_Extensis
Participating Frequently
April 10, 2019

We have a new update that should be out very soon that will resolve this issue (Suitcase Fusion 20.0.4).

Please make sure you have the update notifications turned on your Suitcase Fusion preferences and download it once it becomes available.

Thank you for your patience while we finalize our testing and get this release to the public.

    Mike_Gondek10189183
    Community Expert
    Mike_Gondek10189183Community Expert
    Community Expert
    March 21, 2019

    Takes some effort to do, but has helped me on various versions of Suitcase.

    https://help.extensis.com/hc/en-us/articles/115007363168-Troubleshooting-type-core-issues-in-Universal-Type-Client-6-Mac…

    Bill Silbert
    Community Expert
    Bill SilbertCommunity Expert
    Community Expert
    March 21, 2019

    Have you checked the plug-in manager within suitcase to make sure that the Illustrator auto-activation plug-in is for the CC 2019 version?

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