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Participant
June 29, 2024
Question

HELP WTH ILLUSTRATOR

  • June 29, 2024
  • 1 reply
  • 275 views

ANY ONE GET THIS ERROR CODE (25,700) WHEN TRYING TO OPEN 

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1 reply

Anubhav M
Community Manager
Community Manager
June 30, 2024

Hello @softball209e,

Sorry to hear about this experience. Would you mind sharing a few more details like: 

  1. Do you have a default printer set? If not, please set it as Adobe PDF and relaunch Illustrator to see if it works.
  2. Screenshot of the error.
  3. Does it generate any crash reports? If yes, please submit the crash report by following these steps: https://adobe.ly/3XGzccJ
  4. When did this start happening? Have any recent changes been made to your system? For example, any recent antivirus, system updates, or browser extensions installed.
  5. If you are using Windows, please share the Event Viewer Logs. Please refer to the screenshot below:

 

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Looking forward to your response.

Thanks,
Anubhav

Participant
June 30, 2024

HOW IS AN ADOBE EMPLPYEE RESPONDING WIHEN YOU ARE ARNT AVAIABLE ON CHAT OR BY PHONE

Monika Gause
Community Expert
Community Expert
June 30, 2024

Currently it's the weekend and Customer Care and this forum are different groups). Please do not shout. 

 

Did you try out the steps provided by Anubhav?