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softball209e
Participant
Jun 29, 2024 11:59 PM UTC
Question

HELP WTH ILLUSTRATOR

ANY ONE GET THIS ERROR CODE (25,700) WHEN TRYING TO OPEN 

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3 replies

Anubhav M
Community Manager
Anubhav MCommunity Manager
Community Manager
Jun 30, 2024 9:39 AM UTC

Hello @softball209e,

Sorry to hear about this experience. Would you mind sharing a few more details like: 

  1. Do you have a default printer set? If not, please set it as Adobe PDF and relaunch Illustrator to see if it works.
  2. Screenshot of the error.
  3. Does it generate any crash reports? If yes, please submit the crash report by following these steps: https://adobe.ly/3XGzccJ
  4. When did this start happening? Have any recent changes been made to your system? For example, any recent antivirus, system updates, or browser extensions installed.
  5. If you are using Windows, please share the Event Viewer Logs. Please refer to the screenshot below:

 

clipboard_image_0.pngexpand imageexpand image

 

Looking forward to your response.

Thanks,
Anubhav

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softball209eAuthor
Participant
Jun 30, 2024 10:00 AM UTC

HOW IS AN ADOBE EMPLPYEE RESPONDING WIHEN YOU ARE ARNT AVAIABLE ON CHAT OR BY PHONE

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Monika Gause
Community Expert
Monika GauseCommunity Expert
Community Expert
Jun 30, 2024 12:02 PM UTC

Currently it's the weekend and Customer Care and this forum are different groups). Please do not shout. 

 

Did you try out the steps provided by Anubhav?

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