Hola!. recién hace un par de seamanas instalé illustrator y todo bien, pero ahora dejó de funcionar.

Forum|Forum|2 years ago
August 26, 2023
4 replies
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Hola!. recién hace un par de seamanas instalé illustrator y todo bien, pero ahora dejó de funcionar. Me aparece haciendo un ·diagnóstico· que se queda colgado cuando revisa las fuentes. He hecho absolutamente todo lo que dice la página de adobe (desde actualizar, cleaner, borrar fuentes con posible error, revisar los compoenetes de mi pc, actualizar drivers, todo) incluso he hablado con 3 personas de asistencia y nadie logra dar con el problema. Por favor ayuda!

Bug

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Anshul_Saini

Community Manager

Hello @NorestudiosBook,

I'm sorry to hear that you're experiencing issues with Adobe Illustrator. It seems like you've already tried several troubleshooting steps, and it's frustrating that the problem persists.

To assist you further, could you please share the case number from your support interactions? This will help us review your case history and provide more targeted assistance.

In the meantime, I recommend trying to run Adobe Illustrator in OS Safe Mode to see if any third-party software or services on your computer might be causing conflicts. Running in Safe Mode can help isolate the issue. (https://support.microsoft.com/en-us/windows/start-your-pc-in-safe-mode-in-windows-92c27cff-db89-8644...)

Additionally, please let us know if you've made any recent changes to your system, such as operating system updates or installing new applications like Antivirus. Sometimes, conflicts can arise from these changes.

Once we have more information, we can work together to troubleshoot and resolve the issue you're facing. Your case number will be particularly helpful in this regard.

Thank you for your patience, and we look forward to assisting you further.

Best regards,

Anshul Saini

Monika Gause

Community Expert

Which system are you on?

Which hardware?

Which Illustrator version?

AricAhmed

Participant

Hola. Tengo el plan de ADOBE CLOUD con FOTOS y me sale el Ilustrador con Candado. Acabo de borrar los BETA, pero en la plataforma siguen saliendo y ahora el AI con menciono. Sabrán al respecto. Gracias.

Anshul_Saini

Community Manager

Hello @AricAhmed,

It seems like you're encountering an issue with Adobe Illustrator being locked, even after removing the beta versions. I'd be happy to assist you with this matter.

To better understand and resolve the situation, could you please provide more details about the issue you're facing? Specifically:

Are you experiencing any specific error messages or issues when trying to access Adobe Illustrator? Please share the screenshot.
Which operating system and hardware are you using?
Could you confirm the version of Adobe Illustrator that you have installed?
Have you tried any troubleshooting steps so far?

Additionally, if you have an Adobe Creative Cloud subscription, you should have access to the full version of Adobe Illustrator. The presence of a padlock symbol could indicate a licensing or account-related issue. Please share the screenshot of this as well.

To assist you further, it would be helpful if you could share any error messages you're encountering or provide additional context about the situation. This will allow us to provide more targeted assistance.

Thank you for reaching out, and we'll do our best to help you resolve this issue.

Best regards,
Anshul Saini