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Bevaun
Participant
November 2, 2023
Answered

How do I import images downloaded from Whatsapp into Illustrator?

  • November 2, 2023
  • 5 replies
  • 2376 views

Adobe Illustrator will not allow me to use images downloaded from Whatsapp. When I try to import them there is an error. Can explain why or give a quick work around that won't cost me extra time. 

This topic has been closed for replies.
Correct answer Larry G. Schneider

They may be images from a phone which can be in 16 bit mode. You might need to try opening them in Photoshop and resaving them as 8 bit JPG or PNG.

5 replies

E
Els.Nel
Participant
October 18, 2024

Can Illustrator please fix this problem? It's super annoying to always have to edit the files in some other program before we can import them into Illustrator. I open them in Windows Photos (quicker than having to wait for Photoshop to open), just crop and resave them. Once that's done, they open in Illustrator.

    Monika Gause
    Community Expert
    Monika GauseCommunity Expert
    Community Expert
    November 2, 2023

    Several people have reported that it's not possible to directly import images you have received via Whatsapp. There is possibly already a feautre request on Uservoice. But for now you have to convert the images.

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      BevaunAuthor
      Participant
      November 3, 2023

      Thank you.

      Larry G. Schneider
      Community Expert
      Larry G. SchneiderCommunity ExpertCorrect answer
      Community Expert
      November 2, 2023

      They may be images from a phone which can be in 16 bit mode. You might need to try opening them in Photoshop and resaving them as 8 bit JPG or PNG.

        B
        BevaunAuthor
        Participant
        November 3, 2023

        Thank you.

          Michael Ambroise
          Community Expert
          Michael AmbroiseCommunity Expert
          Community Expert
          November 2, 2023

          @Bevaun You use Mac or PC?

          _______Senior graphic designer | United Nations Population Fund
          Michael Ambroise
          Community Expert
          Michael AmbroiseCommunity Expert
          Community Expert
          November 2, 2023

          If you are using a Mac, you can work around this problem by using Preview software. You open the image in the software and export it in JPEG-2000 or PNG format. You can then import it into Illustrator without any problems.

          _______Senior graphic designer | United Nations Population Fund
            kglad
            Community Expert
            kgladCommunity Expert
            Community Expert
            November 2, 2023

            in the future, to find the best place to post your message, use the list here, https://community.adobe.com/

            p.s. i don't think the adobe website, and forums in particular, are easy to navigate, so don't spend a lot of time searching that forum list. do your best and we'll move the post (like this one has already been moved) if it helps you get responses.



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