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Bevaun
Bevaun
Participant
Nov 2, 2023 12:26 AM UTC
Answered

How do I import images downloaded from Whatsapp into Illustrator?

Adobe Illustrator will not allow me to use images downloaded from Whatsapp. When I try to import them there is an error. Can explain why or give a quick work around that won't cost me extra time. 

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Larry G. Schneider
Larry G. SchneiderCorrect answer
Community Expert
Nov 2, 2023 1:55 AM UTC

They may be images from a phone which can be in 16 bit mode. You might need to try opening them in Photoshop and resaving them as 8 bit JPG or PNG.

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11 replies

Els.Nel
Participant
Oct 18, 2024 8:14 AM UTC

Can Illustrator please fix this problem? It's super annoying to always have to edit the files in some other program before we can import them into Illustrator. I open them in Windows Photos (quicker than having to wait for Photoshop to open), just crop and resave them. Once that's done, they open in Illustrator.

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    Monika Gause
    Community Expert
    Monika GauseCommunity Expert
    Community Expert
    Nov 2, 2023 9:47 AM UTC

    Several people have reported that it's not possible to directly import images you have received via Whatsapp. There is possibly already a feautre request on Uservoice. But for now you have to convert the images.

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      Bevaun
      BevaunAuthor
      Participant
      Nov 3, 2023 6:12 PM UTC

      Thank you.

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      Larry G. Schneider
      Community Expert
      Larry G. SchneiderCommunity ExpertCorrect answer
      Community Expert
      Nov 2, 2023 1:55 AM UTC

      They may be images from a phone which can be in 16 bit mode. You might need to try opening them in Photoshop and resaving them as 8 bit JPG or PNG.

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        Bevaun
        BevaunAuthor
        Participant
        Nov 3, 2023 6:12 PM UTC

        Thank you.

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          Michael Ambroise
          Community Expert
          Michael AmbroiseCommunity Expert
          Community Expert
          Nov 2, 2023 1:29 AM UTC

          @Bevaun You use Mac or PC?

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          _______Senior graphic designer | United Nations Population Fund
          Michael Ambroise
          Community Expert
          Michael AmbroiseCommunity Expert
          Community Expert
          Nov 2, 2023 2:03 AM UTC

          If you are using a Mac, you can work around this problem by using Preview software. You open the image in the software and export it in JPEG-2000 or PNG format. You can then import it into Illustrator without any problems.

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          _______Senior graphic designer | United Nations Population Fund
            kglad
            Community Expert
            kgladCommunity Expert
            Community Expert
            Nov 2, 2023 1:13 AM UTC

            in the future, to find the best place to post your message, use the list here, https://community.adobe.com/

            p.s. i don't think the adobe website, and forums in particular, are easy to navigate, so don't spend a lot of time searching that forum list. do your best and we'll move the post (like this one has already been moved) if it helps you get responses.



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