How do I recover files after a crash that simply didn't open?

The only thing you can do is save your files regularly.

And then also make backup copies regularly.

And also make backup copies on external harddisks.

And use backup software.

And when you are doing all of this, then the recovery feature is the icing on the cake. It was never meant to be your only file saving and backup solution.

Hi Aleare Works,

We understand how frustrating it could be, and we apologize for the inconvenience. Would you mind telling us if you get any error message when Illustrator crashes? Please share the version of Illustrator installed on your machine and the details of your operating system. 

Does that happen with all files you're saving?
Have you submitted the crash report?

We will try our best to investigate the issue and help you resolve it.

Thanks,

Harshika

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@hkb99  schrieb:

and auto-backup has been turned on.

 

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There is no auto-backup in Illustrator.

There is the file recovery

and there is automatic saving for Cloud files only

File recovery is the icing on the cake if you are doing the rather basic file saving routine already:

- you are saving your files regularly (on your own)

- you are making backup copies regularly (on your own)

- you are having at least one backup on an external disk (or the cloud)

- you are using Time Machine or something similar

No application will reliably save your files or make backups. You have to do it or it won't happen.

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@Juanmanwel  schrieb:

v.29.5.1 the feature still failing in the recovery after a crash. It crashes a lot more now also.

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Do not ever work in a way that you need to rely on the recovery function for your backup or even more serious your only version of a file.

Just save your files. Recovery is nice, but it will never work in a way that you can rely on it for a backup or a saving operation. 

in the future, to find the best place to post your message, use the list here, https://community.adobe.com/

p.s. i don't think the adobe website, and forums in particular, are easy to navigate, so don't spend a lot of time searching that forum list. do your best and we'll move the post (like this one has already been moved) if it helps you get responses.

<"moved from using the community bugs">

If it crashes while saving, then those files are lost most of the time. That's why saving is important. And also making backups.

Hello @jesus_9689,

Thank you for sharing the file with us. Despite attempting to recover from the file, regrettably, there was nothing left to salvage. We understand this may not be the ideal outcome, and we apologize for any inconvenience caused.

Could you confirm if the file was saved on a network, removable drive, or a cloud-synced folder like Google Drive or Dropbox? Storing files in such locations can sometimes lead to corruption issues. To prevent this from happening in the future, we recommend saving your work locally first and then manually copying it to your desired backup location.

Additionally, were you experiencing crashes in Illustrator when this issue occurred? If so, we suggest trying the troubleshooting steps outlined in this help article (https://adobe.ly/3ENsMl1) to see if it resolves the problem.

To avoid similar situations in the future, we advise saving multiple copies of your active work locally or saving them as cloud documents.

Please don't hesitate to reach out if you have any further questions or need assistance. We're here to help.

Anubhav

The only people that might have a very slight chance to help you are staff. I assume that Anubhav has notifications for this thread turned on, so you can only hope that he sees your post soon. But it's the weekend.

Since you experience a lot of crashes, you should address that, since that is not normal. Did you already reboot the system and reset the preferences. Maybe clean up your font folder. Check if you really need all the applications that are currently running in the background. You can try if the crashes also happen when you run the computer in Safe Mode (note: this is just a test, not a permanent solution).

But then also: make a backup strtegy. 8 hours without saving is just not a good idea. And neither is 8 hours without a backup of the file.

The recovery function is meant to be the icing on the cake of a real backup strategy. It is not meant as Autosave. And will never be, since a crash in the middle of any saving operation will ruin any file.

your team did what??

I will tell you. You asking people to update to newer versions but basic functions doesnt work. all my work just pfffhh - dissapear. thank you. thank you for taking my money my time and my job.

[profanity removed by moderator]