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cw5934
cw5934
Participant
January 29, 2019
Question

How do I remove the gray box that randomly appears while scaling photos?

  • January 29, 2019
  • 1 reply
  • 1460 views

Every time I copy and paste a photo to add to my document, a gray box appears over the entire document. I can save it as a PNG file and the graphics appear wonderfully. However, if I try to edit the Ai file, the gray box blocks everything.

Has anyone else experienced this?

Thanks!

This topic has been closed for replies.

1 reply

Srishti Bali
Srishti Bali
Legend
January 29, 2019

Hi there,

Sorry to hear about this issue. I would request if you can share a few more details like:

  • Operating System(Exact version of Windows/MAC)
  • Exact version of Illustrator
  • Screenshot of the gray box.

Regards,

Srishti

cw5934
cw5934Author
Participant
January 29, 2019

Hi Srishti,

Thanks for your reply.

I have Windows 10 with Adobe CC Illustrator 23.0.

The gray box covers the entire document, so I can't see or edit anything.

Srishti Bali
Srishti Bali
Legend
February 12, 2019

Hi,

Sorry about the delay. I am hopeful that the issue was fixed. Looks like it is zoomed in, if it is not solved, please press  Ctrl + 0 to Fit artboard in Window.

Regards,

Srishti

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