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varxtis
Inspiring
Oct 18, 2022 7:58 PM UTC
Question

How do you purge all cache

Im having trouble doing something that I would think is ridiculously easy, but I can't find any  posts regarding purging "cache". Once apon a time I could go to preferences > file handling > Clear Chache. 
It's like it was completely removed. My computer is going ridiculously slow when I have Illustrator open. I assume its and excesive amount of RAM thats being used by cache.

So. . . Is there a way to clear/purge all of illustrators cache? With the exception of Settings of coarse. I also use Astute Graphics. I don't want to do anything that might affect that.

6 replies

Srishti_Bali
Legend
Oct 20, 2022 2:48 PM UTC

Hi there,

 

Thanks for reaching out. There are multiple reasons why applications may face performance issues. I would request that if you could try following the steps shared here and share your observation with us. 

 

Regards,

Srishti

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stolas24
Participating Frequently
Mar 30, 2024 10:06 PM UTC

What an absolute useless response, and also not it's not even an answer.

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Monika Gause
Community Expert
Community Expert
Mar 30, 2024 10:30 PM UTC

If Illustrator is running slow, then please just do the steps to get support.

 

If you do not want self help, then please contact Customer Care: https://helpx.adobe.com/contact.html 

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