How does one cancel Illustrator subscription?

Question

There's no clear way of canceling the subscription at all on the website. On top of it, my subscription was renewed "before 30-days". WHY?? Aren't you supposed to ask if I want to renew? And before the 30 day cycle is complete, you just go ahead and charge my credit card without authorization? A monthly plan means a monthly plan!

And where's the "cancel subscription" button??

Adobe live chat support isn't working either, so no other way to contact anyone at Adobe.

Jacob Bugge · Accepted Answer

jaseinders,This should give you full instructions:https://helpx.adobe.com/creative-cloud/help/cancel-membership.htmlOtherwise, I am afraid you will have to ask Adobe, through a chat (just click the Still need help button straight away),http://helpx.adobe.com/x-productkb/global/service-ccm.htmlor through Adobe phone Support, see the different workday hours depending on country),http://helpx.adobe.com/adobe-connect/adobe-connect-phone-numbers.html

Matthew29429961kgry · Answer

https://helpx.adobe.com/creative-cloud/help/cancel-membership.html

This is no help. according to our account we have no plan.

We have been trying to cancel for over a year, our bank cards have been renewed and we did not autorise payment, but you still found away to update our payment.

Help we want out.

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