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Keng Kit
Participant
Aug 3, 2024 4:11 AM UTC
Answered

How to fix this an unknown error has occurred?

I’m having trouble opening ai — it keeps displaying an error. Can anyone help me figure out how to fix it?

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Monika Gause
Monika GauseCorrect answer
Community Expert
Aug 3, 2024 8:54 AM UTC

Which version, which system?

 

Have you already rebooted the computer?

Reset the preferences?

 

Or even uninstalled, ran the Adobe Cleaner tool and reinstalled?

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2 replies

Monika Gause
Community Expert
Monika GauseCommunity ExpertCorrect answer
Community Expert
Aug 3, 2024 8:54 AM UTC

Which version, which system?

 

Have you already rebooted the computer?

Reset the preferences?

 

Or even uninstalled, ran the Adobe Cleaner tool and reinstalled?

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sales2__5761
Participant
Nov 6, 2024 3:01 AM UTC

using latest version. happen after update latest version today 6/11/2024. already reboot & reinstalled

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