how to solve this- Illustrator crash

Question

Hi, I am losing sanity. I am getting this when ever I use Illustrator for my work. I dnt understand what is causing it, please someone tell me what I should do.

Monika Gause · Accepted Answer

Hi,

You mean this? we call it 'restart', yes I do restart my PC every day!

You have 32 GB of RAM, which is sufficient for Illustrator. But: if you alse have Photoshop, After Effects and Chrome with 100s of tabs open, then 32 GB might be a little on the low end.

So the preferences is, where I would start, but if that does not help with the crashes, then RAM comes in as the second.

Abhishek Rao · Answer

Hi @S_ A,

Thanks again for all the updates. I know how disruptive this recurring crash must be.Could you please confirm the version of Adobe Illustrator you're using and the operating system details (Windows or macOS, including the version number)?

Also, I wanted to ask, were you able to submit the crash report through the Adobe Crash Reporter dialog box when the crash happened? I checked using the email address linked to your community profile but couldn't locate any submitted reports so far. If you didn't get a chance to send it earlier, please do submit it the next time the crash occurs, and feel free to send me the email address you used via DM on the community so I can pull up the logs and get it properly investigated.

It's great that you're already trying the suggestions from our expert @Monika Gause. Could you also confirm if the crash consistently happens with every file after 10 to 12 minutes of working, or only with specific ones?

Meanwhile, please go through the steps in this article and try the suggestions listed there:
https://helpx.adobe.com/illustrator/kb/fix-crash-on-launch-issues.html?linkId=100000357094815

Once you've had a chance to review and try them, let me know your observations.

Looking forward to hearing back.

Abhishek

Sign up

To post, reply, or follow discussions, please sign in with your Adobe ID.

Sign in to Adobe Community

To post, reply, or follow discussions, please sign in with your Adobe ID.