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bobafett7801
Participant
Apr 29, 2019 3:52 PM UTC
Answered

How to Stop CC Library Tips Pop-up

How do I stop this from showing up every time I open my CC Library?

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      chrisb13277001Correct answer
      Inspiring
      Nov 22, 2024 8:14 AM UTC

      I have had the same issue for months, my system has a clean insatll of windows 11 and a fresh install of creative cloud. these popups are not application breaking but i am sick of clicking through them everytime i open photoshop.


      I finally fixed it. What worked for me was running Illustrator as administrator. Going through all the tool tips then restarting Illustrator as usual. 

      I also tried turning off tool tips in the general preferences and making the Illustrator folder and sub-folders non-read only using Explorer. Unchecking the read-only box did not appear to work. Nor did the turning off tool tips. It only stopped after running Illustrator as administrator, but I thought in case they did have an effect I'd list them too. 

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      31 replies

      user4725390
      Adobe Employee
      user4725390
      Adobe Employee
      Jul 22, 2019 5:58 PM UTC

      Hi everyone!

      Wanted to let you know, that we found the root cause and fixed the problem with Pop-up!

      Fix will be available in our upcoming release.

      Thank you for your patience,

      Mariia,

      Quality Engineer

      CC Libraries

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      Jules277266590izg
      Participant
      Oct 8, 2024 12:27 PM UTC

      Well, here we are 5 years later, and it still doesn't work. I get pop ups every single time I open the libraries panel, on every single app

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        Anubhav M
        Community Manager
        Anubhav MCommunity Manager
        Community Manager
        Oct 8, 2024 3:34 PM UTC

        Hello @Jules277266590izg,

        I am sorry to hear about your experience. Would you mind sharing your Adobe ID and a screen recording of the problem you're having via DM so I can check it with the team?

        Looking forward to hearing from you.

         

        Anubhav

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        spyre
        spyre
        Known Participant
        Jun 14, 2019 1:33 PM UTC

        Getting this as well every single time I open Photoshop, VERY annoying!!

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        Monika Gause
        Community Expert
        Monika GauseCommunity Expert
        Community Expert
        Jun 14, 2019 1:39 PM UTC

        spyre  schrieb

        Getting this as well every single time I open Photoshop, VERY annoying!!

        THis is the Illustrator forum.

        Photoshop may be a different thing and might have different issues. Please do always post in the corresponding forum as the details are important.

        In Illustrator this issue points to problems with the preferences file.

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        Mike_Gondek10189183
        Community Expert
        Mike_Gondek10189183Community Expert
        Community Expert
        Apr 29, 2019 5:45 PM UTC

        Try unchecking here.

        Also check here and delete any libraries you do not need

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          bobafett7801Author
          Participant
          Apr 29, 2019 8:22 PM UTC

          Thanks Mike,

          The checkbox was already unchecked. I also deleted all of the unused libraries and it still shows up. I tried unchecking and rechecking and that didn't work either.

          Any other ideas?

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          Monika Gause
          Community Expert
          Monika GauseCommunity Expert
          Community Expert
          Apr 29, 2019 9:22 PM UTC

          Check privileges and everything.

          You could also try and set up a new user account and run Illustrator from that one. Just to check if it's your user folder.

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          Monika Gause
          Community Expert
          Monika GauseCommunity Expert
          Community Expert
          Apr 29, 2019 4:09 PM UTC

          It should be gone after you close it once.

          If it isn't, then usually that points to a general issue with your preferences file.

          Privileges set incorrectly, the preferences gone corrupt, Windows compressing the file (that one is a new one) ...

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          bobafett7801Author
          Participant
          Apr 29, 2019 5:37 PM UTC

          Thank you for the info. It DOES happen every time I open CC Library in Illustrator but not InDesign or Photoshop. Also, I am in MAC OS X Mojave.

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