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MarksFritas
Participating Frequently
Sep 18, 2019 5:37 PM UTC
Question

Hyperlinks in a PDF (created in Illustrator) doesn't work on Acrobat for mobile.

I tried to create a "button" in Illustrator using slices and hyperlink (also tried hiding the adress behind the button as a text layer), then saved it as a PDF, creating sort of a business card that people can be directed to main medias and contacts just with this file.

 

The hyperlink works fine when using on pc, but I cant make it work on Acrobat for mobile.

 

What am I missing or need to do?

 

{Renamed by MOD}

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12 replies

Mike_Gondek10189183
Community Expert
Mike_Gondek10189183Community Expert
Community Expert
Sep 18, 2019 6:58 PM UTC

If the link works on a .pdf viewed on computer, then nothing is wrong wioth the file. If the lijnk is not working on mobile, the app you are using may have the links disabled or similar. 

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    MarksFritasAuthor
    Participating Frequently
    Sep 18, 2019 7:41 PM UTC
    The problem is that I have a file similar to what i want to do, and the hyperlinks work fine. Only the files i created does not seem to work.
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    JonathanArias
    JonathanArias
    Legend
    Sep 19, 2019 1:01 AM UTC
    Was that file maybe created in indesign?
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    Srishti_Bali
    Srishti_Bali
    Legend
    Sep 18, 2019 6:34 PM UTC

    Hi Mark, 

     

    Thanks for reaching out. Ideally hyperlinks on PDF should work fine in the Acrobat Reader on Mobile devices. Is the issue related to a specific document? Will it be possible for you to share a sample document with us?

     

    This way we will be able to replicate the issue at our end and help you accordingly. 

     

    Regards,

    Srishti 

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      MarksFritasAuthor
      Participating Frequently
      Sep 18, 2019 7:36 PM UTC

      Hi Srishti.

       

      The problems seems to happen on any file i create. I made multiple test files and none work on mobile. I will post a file here soon. Thanks!

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      Srishti_Bali
      Srishti_Bali
      Legend
      Sep 18, 2019 8:04 PM UTC

      May be there is a difference in workflow. Please take a look at this video tutorial: https://www.youtube.com/watch?v=wswp38Co2Ms

      Let us know if that helps. If not, please share the file with us? You can upload it to the creative cloud and share the link with us.

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