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default7xv39hd5qnf3
Participant
Sep 21, 2022 1:17 PM UTC
Question

Hyphen turned into a + sign

Customer sent in a 24-page book in Illustrator, and we had no issues with fonts when exported as PDF. Later some edits were requested, and we failed to notice that all hyphens turned into + signs. Customer is upset, and so far I don't have an answer.

 

Using Illustrator 26.5, font application is Connect by Suitcase.

 

Any ideas?

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    12 replies

    frigassi
    Participant
    Nov 16, 2022 9:46 AM UTC

    Hello!

    Just to chime in: we're using Connect Fonts by Extensis as well and - by now - Illustrator 27.0

    Our Fonts are synced through the Connect Fonts Cloud so everybody uses the exact same Font (Helvetica LT Pro, OpenType - PS). We've noticed the same thing happening: some times hyphens turn to + signs. Funny enough if you close and reopen the file, therefore let Connect Fonts disable and re-enable the font it gets fixed… sometimes. Some other times we have to open and close the same file multiple times.

    It's really frustrating because we deal with a large amount of text on a daily basis and sometimes we don't notice the + signs straight away. It's always hard to explain to our clients...w

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    Monika Gause
    Community Expert
    Monika GauseCommunity Expert
    Community Expert
    Nov 16, 2022 10:44 AM UTC

    Then maybe you will have to talk to Extensis about that issue.

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    Brad @ Roaring Mouse
    Community Expert
    Brad @ Roaring MouseCommunity Expert
    Community Expert
    Sep 21, 2022 6:26 PM UTC

    This sounds like an encoding issue. Are you sure everyone is using the exact same font/format from the same source. These old Bitsream fonts are "all over the place" these days.

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    Mylenium
    Mylenium
    Legend
    Sep 21, 2022 1:58 PM UTC

    Without actual system info, screenshots, info about fonts used, language settings, PDF presets and all that jazz we honestly can't tell you much. To me this sounds like a language issue where an automatically inserted character changes depending on what the system is set to and/ or a font doesn't have the proper glyph, so it gets substituted. that would be the first two things to check.

     

    Mylenium

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    Monika Gause
    Community Expert
    Monika GauseCommunity Expert
    Community Expert
    Sep 21, 2022 1:56 PM UTC

    Can you give us some more details? Like:

    Which font?

    What kind of edits have been made?

    Was there a change in the font itself, like: did you switch from T1 to OTF?

    Were there switches from Mac to Windows?

     

    Does Extensis have anything on this issue?

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    default7xv39hd5qnf3Author
    Participant
    Sep 21, 2022 4:06 PM UTC

    The font is Swiss BT, which Suitcase sees as Open Type - TT. What is confusing to me is we were made aware of issue yesterday. When file was opened yesterday, I saw all the + signs where hyphens should be. When I open file today, the reflow of text is different and there are no hyphens or + signs. No fonts were added or unloaded, so I'm not getting consistent results from day to day.

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    Kevin Stohlmeyer
    Community Expert
    Kevin StohlmeyerCommunity Expert
    Community Expert
    Sep 21, 2022 4:19 PM UTC

    Have you confirmed that the font is permanently Active in the Extensis app? Dont let it auto activate when you open.

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