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Participant
May 16, 2025
Answered

.i am having trouble importing a photo into Illustator

  • May 16, 2025
  • 1 reply
  • 596 views

I have tried multiple photos from my Apple photos file, a couple have imported into Illustrator but most have not. I am using an iPad Pro. Even the photo I took using my iPad would not import into Illustrator. I have tried making the photos smaller and just 72dpi. I have tried copy and paste and also the Place tool. Any insights would be greatly appreciated.

Correct answer Anubhav M

Hello @pinkplumeria,

Could you share more details, like your iPad model number, the version of the iPadOS/Illustrator installed on your device, if Illustrator behaves this way with all files, and a small screen recording of the problem, so I can better assist you?

Also, try saving/converting one of your photos in the Most Compatible format (https://adobe.ly/3GSjHIn) and share your observations.

Looking forward to hearing from you.

 

Anubhav

1 reply

renél80416020
Inspiring
May 16, 2025

Bonjour, ce n'est pas une question de taille, il faut ouvrir ces images avec un autre logiciel capable de le faire et  utiliser <Enregistrer sous>

mode standard.

(le début du fichier n'est pas compatible , histoire de marqueur sans doute JPD SOFn).

René

Anubhav M
Community Manager
Anubhav MCommunity ManagerCorrect answer
Community Manager
May 16, 2025

Hello @pinkplumeria,

Could you share more details, like your iPad model number, the version of the iPadOS/Illustrator installed on your device, if Illustrator behaves this way with all files, and a small screen recording of the problem, so I can better assist you?

Also, try saving/converting one of your photos in the Most Compatible format (https://adobe.ly/3GSjHIn) and share your observations.

Looking forward to hearing from you.

 

Anubhav

Participant
May 18, 2025
Thank you so much for your reply! It was the format, that’s why it didn’t import. So I changed the format to jpeg and my photos are loading just fine.
Susan