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Participant
August 25, 2025
Question

I am not able to open my creative cloud app the error code is 12013

  • August 25, 2025
  • 1 reply
  • 150 views

so this issue says it is from the adobe server end and i am not able to troubleshoot it fom the end looking for solutions and i am using a mac system. 

1 reply

Anubhav M
Community Manager
Community Manager
August 25, 2025

Hello @Rohith_deepak2781,

I'm sorry to hear about your experience. Would you mind trying the suggestions shared in this help article (https://adobe.ly/3JqXN09) and letting us know if they help?

 

Looking forward to hearing from you.

Anubhav