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Participant
October 5, 2022
Answered

I can place jpg but not png images in Illustrator

  • October 5, 2022
  • 1 reply
  • 1247 views

Hi,
I have this problem with Illustrator recently: suddenly Illustrator refuses to accept png file.

All of my png images which have been embed disappeared (I opened the file and saw the pop-up that would show up when a linked image's location had changed) and when I tried to place/import them again nothing showed up. But when I place jpg instead then everything is file. After a few rounds of google search I tried reseting Preferences but it didn't solve the problem.


I would really appreciate it if someone can help me with the above issue.

Thank you!

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1 reply

Monika Gause
Community Expert
Monika GauseCommunity ExpertCorrect answer
Community Expert
October 5, 2022
Participant
October 5, 2022

Thank you! Yes that's exactly my problem!

My version is 25.4.8 but my Macbook is kind of old and I don't have enough memory to update OS therefore I can't update my Illustrator to th latest version unfortunately. I reinstalled Illustrator to one version later and the problem is solved!

Monika Gause
Community Expert
Community Expert
October 5, 2022

Glad you could solve it!